Machine Doesn’t Recognize My Design

Question:  What do I do when my machine won’t recognize the design on my flash stick or floppy?  I can see the design from the computer–so what’s going on?

Answer:  There are a few things you should check. 

1.  Make sure that the flash stick you’re using is not too large (memory-wise) that your machine can’t read it.  Some machines can read a 4 gig while others need 2 gig or less. 

2.  Make sure the design isn’t too large for your machine’s capability.  Find out the machine’s sewing field which isn’t necessarily the same as its largest hoop.  Repositionable hoops exceed a machine’s actual “sewing field”.  A sewing field is what the machine can embroider without repositioning the hoop or splitting a design.  To check the size of the design, turn off the 3D mode in your software so you can see jump stitches.  Sometimes I’ve seen a design that would fit in the hoop but there was just one stitch (maybe caused by a stray jump stitch) outside the hoop and that just won’t work.  This is a case where one stitch can make a big difference. 

3.  Make sure that the design is not zipped and for some machines (those using a floppy) not even in a folder.  Some machines need the design to just be on the flash stick (or floppy) without being in any folder whatsoever. 

4.  Make sure you’ve got the correct stitch file format on your flash stick for your particular machine.  We all get in a hurry sometimes—especially during seasonal sewing “crunch time”.  =) 

5.  If everything else is fine and seems in order, you might need to reformat your flash stick.  Sometimes they just need a good cleaning for everything to work properly.  Make sure you’ve saved everything from your flash stick prior to reformatting though as this step will erase everything on the flash stick.  Happy sewing!

Bonnie Welsh
Sew Inspired by Bonnie
www.secretsof.com/sewinspired

14 thoughts on “Machine Doesn’t Recognize My Design”

  1. I had a similar problem. I have a Brothers Innovis 900 and had no problem with the USB stick. When I also bought a Pfaff it read the designs on the USB stick, but the design was altered and ruined.

    We couldn’t figure this out till I discovered the USB supplied with the Pfaff was the ONLY USB the Pfaff machine would read. And I also discovered it wouldn’t read the VIP format. When I converted it to a VP3, the problems vanished. So, apparently not all USB sticks are generic and accepted by certain machines.

  2. I have several flash drives with 2GB. They always read my Pes designs for my Babylock. Until recently. The stick cannot read Pes designs from only one digitizer. I’ve tried all the above and nothing helps! Any other suggestions would be very appreciated as I love her designs and my machine will not recognize these particular Pes designs.

  3. Barbara,

    Since you’re only having trouble with one designer’s PES files, I suspect it has something to do with the software she’s using to create her designs and/or convert to the PES format. If you have Designer’s Gallery Studio, try converting them again from PES to PES. Sometimes that will clear up any issues in the format. If that doesn’t work, your machine might be able to read DST if it’s a Brother or Baby Lock. Try converting to DST and see if it will pull up on your machine. Your color information will be wacky on the design but I’m sure the designer included a color chart you could follow so you could just print it out. It’s not a perfect solution, but it’s a work around since you really like their designs.

    You might also contact the designer and relay the problems you’re having seeing her designs and see if she can save to a lower version of PES for you. Sometimes that does the trick too.

    Let us know how it goes. =)

    Bonnie Welsh
    Sew Inspired by Bonnie
    http://www.secretsof.com/sewinspired

  4. I have a Brother innov-is 900d. I downloaded patterns to a flash drive and a few pull up on my machine but most do not. I unzipped using winzip and they still don’t come up. What could I be doing wrong?

  5. My Viking Designer #1 won’t accept my floppy disk. Even the original Husqvarna embroidery disk.

    How do I clean it or what do I do?

  6. When I’m doing a design it doesn’t do all of the stitching, it leaves stitches off and my material shows, can someone tell me what’s going on please….

  7. Hi I also had a question. I have a Brother se400, and was trying to import a monogrammed design I made, but it did not recognize the file and on the machine screen it showed up blank. Some people said that Brother can only read Pes files. Is this true? My files are either all doc or pdf or jpegs and all the generic ones. How would I convert to Pes? Any help would be great, thanks!

  8. I am having issues with my Viking Ruby Royale. The embroidery design is shown on the screen but does not stitch correctly in the hoop. The design stitch a straight line. Unable to reposition design in hoop. Any suggestions?

  9. I have a Brother ZE820E embroidery machine. I transferred several designs to a 16 g USB stick. The designs did load onto the machine but couldn’t recognize one design from another. Would have to write down the list. They would gave embroidered, I think. Do I need a smaller USB?

  10. I bought a Pfaff Creative Sensation Pro last May. At first it was reading pretty much anything from a USB stick, but after a while if there was too much on the stick it would not read at all. Even after deleting files to reduce the memory it sometimes works and sometimes doesn’t. Sometimes a restart will help, but other times not. Is this a common problem? Looks like it according to some previous comments.

  11. I have a Brother Innov-is 5000 and I’m having some of the same issues I see online. I have downloaded many embroidery files to my memory stick. I can see the folder on my embroidery machine, but I can get the machine to react or retrieve any of the patterns. The files don’t appear to look like they are zipped. I need some help to understand why my embroidery machine is not recognizing my new embroidery files?

  12. Windows did an update on my windows 10, now it doesn’t recognize WinZip or open any of my designs. I tried a media stick 2 gigs and a cd from brother. Does not open any embroidery designs. My pes usually does not give me any problems. What happened?

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