Machine Doesn’t Recognize My Design

Question:  What do I do when my machine won’t recognize the design on my flash stick or floppy?  I can see the design from the computer–so what’s going on?

Answer:  There are a few things you should check. 

1.  Make sure that the flash stick you’re using is not too large (memory-wise) that your machine can’t read it.  Some machines can read a 4 gig while others need 2 gig or less. 

2.  Make sure the design isn’t too large for your machine’s capability.  Find out the machine’s sewing field which isn’t necessarily the same as its largest hoop.  Repositionable hoops exceed a machine’s actual “sewing field”.  A sewing field is what the machine can embroider without repositioning the hoop or splitting a design.  To check the size of the design, turn off the 3D mode in your software so you can see jump stitches.  Sometimes I’ve seen a design that would fit in the hoop but there was just one stitch (maybe caused by a stray jump stitch) outside the hoop and that just won’t work.  This is a case where one stitch can make a big difference. 

3.  Make sure that the design is not zipped and for some machines (those using a floppy) not even in a folder.  Some machines need the design to just be on the flash stick (or floppy) without being in any folder whatsoever. 

4.  Make sure you’ve got the correct stitch file format on your flash stick for your particular machine.  We all get in a hurry sometimes—especially during seasonal sewing “crunch time”.  =) 

5.  If everything else is fine and seems in order, you might need to reformat your flash stick.  Sometimes they just need a good cleaning for everything to work properly.  Make sure you’ve saved everything from your flash stick prior to reformatting though as this step will erase everything on the flash stick.  Happy sewing!

Bonnie Welsh
Sew Inspired by Bonnie

13 Responses

  1. Mary Piper
    Mary Piper December 21, 2010 at 2:41 pm |

    I had a similar problem. I have a Brothers Innovis 900 and had no problem with the USB stick. When I also bought a Pfaff it read the designs on the USB stick, but the design was altered and ruined.

    We couldn’t figure this out till I discovered the USB supplied with the Pfaff was the ONLY USB the Pfaff machine would read. And I also discovered it wouldn’t read the VIP format. When I converted it to a VP3, the problems vanished. So, apparently not all USB sticks are generic and accepted by certain machines.

  2. Barbara
    Barbara December 25, 2010 at 7:50 pm |

    I have several flash drives with 2GB. They always read my Pes designs for my Babylock. Until recently. The stick cannot read Pes designs from only one digitizer. I’ve tried all the above and nothing helps! Any other suggestions would be very appreciated as I love her designs and my machine will not recognize these particular Pes designs.

  3. Morgan
    Morgan April 17, 2015 at 4:18 pm |

    I have a Brother innov-is 900d. I downloaded patterns to a flash drive and a few pull up on my machine but most do not. I unzipped using winzip and they still don’t come up. What could I be doing wrong?

  4. Antoinette
    Antoinette July 24, 2015 at 3:44 am |

    My Viking Designer #1 won’t accept my floppy disk. Even the original Husqvarna embroidery disk.

    How do I clean it or what do I do?

  5. Kathy
    Kathy February 26, 2016 at 8:47 pm |

    When I’m doing a design it doesn’t do all of the stitching, it leaves stitches off and my material shows, can someone tell me what’s going on please….

  6. Karen
    Karen September 17, 2016 at 1:48 pm |

    Hi I also had a question. I have a Brother se400, and was trying to import a monogrammed design I made, but it did not recognize the file and on the machine screen it showed up blank. Some people said that Brother can only read Pes files. Is this true? My files are either all doc or pdf or jpegs and all the generic ones. How would I convert to Pes? Any help would be great, thanks!

  7. Jill
    Jill January 10, 2017 at 9:33 pm |

    Can a Destiny 2 read vp3 off my stick?

  8. Sandra Hawkins
    Sandra Hawkins February 21, 2017 at 4:54 pm |

    I am having issues with my Viking Ruby Royale. The embroidery design is shown on the screen but does not stitch correctly in the hoop. The design stitch a straight line. Unable to reposition design in hoop. Any suggestions?

  9. Julia Cerny
    Julia Cerny March 3, 2017 at 6:37 am |

    I have a Brother ZE820E embroidery machine. I transferred several designs to a 16 g USB stick. The designs did load onto the machine but couldn’t recognize one design from another. Would have to write down the list. They would gave embroidered, I think. Do I need a smaller USB?

  10. renee parker
    renee parker March 4, 2017 at 1:11 pm |

    I bought a Pfaff Creative Sensation Pro last May. At first it was reading pretty much anything from a USB stick, but after a while if there was too much on the stick it would not read at all. Even after deleting files to reduce the memory it sometimes works and sometimes doesn’t. Sometimes a restart will help, but other times not. Is this a common problem? Looks like it according to some previous comments.

  11. Adoria Williamson
    Adoria Williamson April 16, 2017 at 9:39 am |

    I have a Brother Innov-is 5000 and I’m having some of the same issues I see online. I have downloaded many embroidery files to my memory stick. I can see the folder on my embroidery machine, but I can get the machine to react or retrieve any of the patterns. The files don’t appear to look like they are zipped. I need some help to understand why my embroidery machine is not recognizing my new embroidery files?

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