Website Guide

Website Guide

Our header contains all the navigational options for our site. It is always available at the top of every page. If you can’t see it, make sure any white display windows are closed, and simply scroll up.

Secrets of Embroidery Site Help

1. Designs – this button appears on the top left of every page, so you can access all the designs on our site at any time by category and sub-category.

2. Stores – Use our Stores menu to select a designer’s store. From there you can use the Designs Menu to browse their Store Categories.

3. Search for Designs – this Search Bar is always at the top right of every page. You can search ALL our stores with this feature, or a particular store, when you are within one.

4. Our other Menus are always visible in the header of each page so you can visit specific pages under the Special Offers, New Designs and Projects, Bestsellers, Embird Software and Embroidery Help menus. When you are logged in as a Supplier or Customer, an additional menu will appear in this area.

5. There are additional links in our Footer which appears at the bottom of every page.

 

Designer Codes and Filenames

Our download files all use a three letter code that corresponds to the design store they come from.

You can find the descriptive name of your designs as well as their file code on your order confirmation email, as well as under Purchases when you login to My Secrets.

Below is a complete list of our design stores and their corresponding codes to help you organize and identify your download files.

ALI Alinaline
ALS All Sorts of Embroidery
APE Ace Points Embroidery
AST Allstitch
ATD Artistic Designs
BCC Birdhouse Cottage Crafts
BES Baby Embroidery Shop
CSS C Some Stitches
D4A Designs 4 Africa
DCD Erinas Designs
DDS Dianas Designs
DTS Dainty Stitches
DVD Anandas Divine Designs
ECD Enchanting Designs
EDL Embroidery Delight
ELD Elle Designs
ESP Embroider Shoppe
ETD Elegant Threads
FTD Fancy That Designs
GEN Generations Tutorials
GFE Graceful Embroidery
HIA Hatched in Africa
IMZ Inspiration Mutz
ITE Into Embroidery
JFD Stitch Delight
KBK Kreations by Kara
KKE Kreative Kiwi Embroidery
LMO Louisa Meyer Originals
MFL My Fair Lady
MLE Mar Lena Embroidery
MLM Molly Mine
NEC Embroidered Necessity
NPE Needle Passion Embroidery
OC Odiles Corner
OIA Ovistin in Africa
OMA Omas Place
OSN Oh Sew New
OTE Oriental Embroidery
OUT Outback Embroidery
PET Designs by Petro
QAS Quite A Stitch
RCE Ronels Creations
RNE Ravens Nest Embroidery
RUD Rudina Embroidery
SAZ SewAZ Embroidery
SHE Sweet Heirloom Embroidery
SMH Mimis Sewing Studio
SML Sew Michelle
SNP All Stitches n Paint
SSO Stitch Soup
STE Stitch Emporium
SWS Sealed with a Stitch
TNS Embroidery Weekly
WBE Wind Bell Embroidery
Devices and Browsers

Although this website can be used on all modern browsers, it works best in Chrome.

You will see a slightly different version of our website if you are using a mobile phone or tablet. If you are using a phone, tablet or iPad, make sure your device is not set to PRIVATE browsing. You may not be able to see our menus and shopping cart if your browser is set to Private. To turn off Private Browsing on an iPhone, iPad, or iPod touch, open Safari and tap the Pages icon at the bottom right of the screen. Tap Private to turn private browsing off.

If you are using Firefox, Private Browsing is turned on when you open a New Private Window from the menu or choose Never Remember History under Options/Privacy/History. Change this option to Remember History. Using Firefox in Private mode, you may not be able to close our design overlays.

Email Help

Receiving emails from us

We do not want you to miss out on important updates and other Secrets of Embroidery benefits. In order to help ensure proper delivery of our newsletters and emails to your inbox, you can Whitelist and tell your email provider we are legitimate and an Approved Safe Sender.

Below are instructions and examples on how to do whitelist emails for several popular Internet Service Providers and email companies.

*Note: We only send emails because you requested them. We do not send unsolicited emails and you are free to unsubscribe at any time. This guide is designed to help you keep emails from being moved to the spam folder.

AOL Mail
1. Click Contacts in the right toolbar. 2. Click Add Contact. 3. Enter [wlemail] and additional information if you wish.
4. Click Add Contact button in the popup to finish.
Comcast
1. Click Preferences from the menu.
2. Click Restrict Incoming Email.
3. Click Yes to Enable Email Controls.
4. Click Allow email from addresses listed below.
5. Enter [wlemail] you want to whitelist.
6. Click Add.
7. Click Update to finish.
Earthlink
1. Click Address Book.
2. Click Add Contact.
4. Save WhatCounts as a contact.
5. Click save.
Gmail
1. Open an email from the sender that you want to whitelist.
2. Click on the little down-pointing-triangle-arrow next to “reply.”
3. Click Add [wlemail] to contacts list to finish.
Apple Mail
1. Click [wlemail] in the header of the message you’re viewing.
2. Click Add to finish.
NetZero
1. Click the Address Book tab on the top menu bar.
2. Click Contacts.
3. Click Add Contact.
4. Enter [wlemail] and additional information if you wish.
5. Click Save to finish.
Yahoo! Mail
1. Open the email message from the sender you want to add to your address book.
2. Click Add to contacts next to [wlemail].
3. On the Add Contact popup, add additional information if needed.
4. Click Save to finish.
Windows Live Hotmail
1. Open an email from the sender that you want to whitelist.
2. Click Add to contacts next to [wlemail] to finish.
Microsoft Outlook 2003
1. Open the email message from the sender you want to add to your address book.
2. Right-click Click here to download images in the gray bar at the top of the message.
3. Click Add Sender to Senders Safe List to finish.
Outlook 2007
1. Right-click on the email you received (in the list of emails).
2. Click Junk E-mail.
3. Click Add Sender to Safe Senders List to finish.
Outlook 2010
1. Click the Home tab.
2. Click Junk.
3. Click Junk E-mail Options.
4. Click Safe Senders.
5. Click Add.
6. Enter [wlemail] and additional information if you wish.
7. Click OK to finish.
Mac Mail
1. Click Address Book .
2. Click File.
3. Click New Card.
4. Enter [wlemail] and additional information if you wish. .
5. Click Edit to finish
Mozilla Thunderbird for PC
1. Click Address Book.
2. Make sure Personal Address Book is highlighted.
3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
4. Under Contact, enter [wlemail] and additional information if you wish.
5. Click OK to finish.
Mozilla Thunderbird for Mac
1. Click Address Book.
2. Make sure Personal Address Book is highlighted.
3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
4. Under Contact, enter [wlemail] and additional information if you wish.
5. Click OK to finish
iOS Devices – iPad, iPhone, iPod Touch
1. On any message, tap the sender and add to either a new contact or an existing contact:
Android Devices – Samsung, Google Nexus, others
1. In the default email client, touch the picture of the sender.
2. Click OK to add to contacts

Downloading Help

Download Instructions
  • After your payment has been made a download link appears on your screen. An order confirmation email is also sent to you with the download information.
  • If you have not logged in to your My Secrets account before placing your order, your receipt and order confirmation email will be sent to the email address that you used to pay by Paypal or Credit Card.
  • You may download your order from the on screen links or from the links in the email notification.
  • Your download links are valid for one attempt only. You can request a new download link at any time from your My Secrets log in area.
  • You will see download buttons for each item you ordered. Just click on each button to start the download process.
  • Take note of the folder location you choose, so you can locate it again after downloading.
  • After you are happy with the folder you have chosen, click the Save button. We recommend you always download your files to the same folder so you can easily find them.
Download Problems

Download Details Not Received:

If you don’t receive your order confirmation email with your download details, please check the following.

  • Alternative Email Address – We send your order confirmation email to the email address on your order. If you use a different email address for your PayPal account the order confirmation email may have been sent there. This can happen if you are not logged in to your Secrets account when you place your order. Check both your Secrets email account and your PayPal email account.
  • Spam Filters – Your order confirmation email may have been sent in error to your spam or junk mail folders. Make sure to check these folders, and that if you use a safe/white list, our email address office@secretsof.com has been added to it.
    Corrupted Download File or Cannot Download:

Occasionally, if you are not able to download your design, it may be due to an internal error we need to correct from our end. Just send us an email using our Contact Us link and we will attend to any errors as soon as possible.

If you have a problem with the design file you download it may be that the file became corrupted during the download process. The first thing to try is to temporarily close any antivirus program working on the background of your computer and download again. Request a new download link from your My Secrets log in area.

If you still have trouble, just send us an email using the Contact Us link from the top of any of our website pages and we will be happy to help.

Downloading Again

For security reasons, each download link can only be used once. You can re-set the link so you can download again from your My Secrets area. Go to Order History or Purchases and click on the Request Download Link button next to the order or product you wish to download again. A copy of your download link will be sent to you by email.

   Reset your download link if: 

  • Your first download failed.
  • Your computer crashes and you lose files previously downloaded.
  • You can’t find where you saved the downloaded files on your computer.
  • You have a new computer that you want to download to.
  • You want to download in a different design format.
Zipped Files

If you are purchasing designs from Secrets of Embroidery, you can download them to your computer when you have completed the purchase.

Graphics files such as pictures and embroidery designs are large and because of this are usually transferred in zipped files. You will need to unzip the file and extract your designs before you can use them.

Downloading Procedure:

  • First download the ZIP file
  • Locate it on your computer
  • Open it
  • Extract the files
  • Save them to wherever you keep your embroidery designs.
  • The ZIP file you originally downloaded can then be deleted.Then when you are ready, open the unzipped design in your embroidery program, or send it to your machine for stitching out.

    How to Unzip:

  • Locate your downloaded zipped file and double click on it.
  • When your files have been extracted, which only takes a moment, you can navigate to the the folder you extracted them to, and you will see the embroidery file and PDF file inside.

Accounts

What is a Secrets Account?

Log in to your My Secrets area by using the Log In link at the top right of any of our website pages, then click on the My Secrets tab in our menu bar to access all of the features below:

  • Profile  – update your personal details, change passwords, subscribe to newsletters and combine email addresses.
  • Order History – See a detailed history of all your individual orders and download them again.
  • Purchases – Easily view all products you have ordered and download any again.
  • Secrets Bank – See the Reward Points you have earned and spend your Secrets Dollars.
  • Wish List – View all products on your wish list, and add them to your Shopping Cart when you are ready to order.
  • Free Tutorials – Download your free Embird tutorials. (only for owners of Carolyn Keber tutorials)
How do I make a Secrets Account?
  • Your Secrets Account is based on your email address. An account is automatically created for you if you place an order with our site, or subscribe to one of our free newsletters, using the email address from your order or subscription.
  • If you haven’t yet placed an order and would like to register a new account, use the SIGN UP link at the top of any of our website pages.
How do I change my password?

When an email account is first registered for you (by placing an order or subscribing to one of our newsletters), a computer generated password will be allocated to your account. Log in using this password, then choose your own by updating it from your My Secrets log in area.

Log in to your My Secrets and click through to the Profile area to update your password at any time.

Multiple Email Addresses

Use only one email address – Ensure you use the same email address for your newsletter registrations, orders and payments at Secrets of Embroidery. This way all your customer reward points and orders will always show in the one email account.

Email address for PayPal payments – If you are not logged in to your My Secrets account, and you use a different email address to make your PayPal payment, a new email account will be created with us under the PayPal email address. Make sure to log in to your My Secrets before you place an order.

Combine email addresses – If you have ordered from our site using more than one email address, you may want to combine the accounts so that all your orders and points are together. Log in with the email address you no longer want to use, then click through to Profile to combine the accounts.

Change your email address – If you have a new email address, just log into your account with your old email address and update your details by going to Profile.

Login / Password Problems
  • Our passwords are case sensitive, so make sure to use either upper or lower case letters as appropriate.
  • When you enter your email address and password, be careful not to leave a space before either entry.
  • If you still have trouble with your login, it could be due to your cookies, or temporary Internet files not refreshing, and enabling you to load a fresh page. Try deleting your cookies and cache, then re-start your computer to save the settings and try logging in again.
  • Your computer security setting may also be interfering with your login. Try adjusting your security settings.

Customer Rewards

Customer Points

You will earn points while shopping at Secrets! Become a Secrets customer and we will reward you for coming back to us!

For every dollar you spend at Secrets, you will receive customer points which accumulate with every order to contribute to a credit in your My Secrets account.

You don’t need to spend any extra – it’s all about where you shop, not how much you spend. It’s a great way for us to say “Thank you for shopping at Secrets!”

There is no need to register – membership is automatic and free. As soon as you make a purchase at Secrets you’ll start receiving points.

Our website will recognize you when you come back and shop with us again. For every $20 you spend at Secrets, you receive seven points.

Your points are converted to Secrets Dollars and are automatically added to your Secrets Bank.

You can check your balance at any time by going to Secrets Bank once you log in. When you have more than 70 points, you can redeem your credit by clicking on the Go Shopping link under your Secrets Bank.

Double Points

Double Points Sale from Friday 28th September until Sunday 30th September (midnight PST time)

Make sure you Log in to your My Secrets Account before you go shopping!

How do Customer Points Work?

Earn points while shopping at Secrets! Become a Secrets customer and we will reward you for coming back to us!

For every dollar you spend at Secrets, you will receive customer points which accumulate with every order to contribute to a credit in your My Secrets account.

You don’t need to spend any extra – it’s all about where you shop, not how much you spend. It’s a great way for us to say “Thank you for shopping at Secrets!”

No Need to Register

There is no need to register – membership is automatic and free if you are logged in to your account at My Secrets. As soon as you make a purchase at Secrets you’ll start receiving points.

Our website will recognize you when you come back and shop with us again. For every $20 you spend at Secrets, you receive seven points.

Your points are converted to Secrets Dollars and are automatically added to your Secrets Bank.

You can check your balance at any time by going to Secrets Bank once you log in. When you have more than 70 points, you can redeem your credit by clicking on the Go Shopping link under your Secrets Bank.
Spending your Secrets Dollars

Log into your My Secrets and click through to the Secrets Bank area before you start shopping.

Click on the Go Shopping button (this will be showing when you have earned at least 70 points and have enough Secrets Dollars to spend).

Choose the item you want to purchase from the Secrets Website, add it to your cart and go to the checkout.

Type the Secrets Dollars amount you wish to spend on your order in the box shown at the checkout.

Click the Update button at the checkout. The Secrets Dollars will then be deducted from your payment, and your Secrets Bank.

Spending your Secrets Dollars

Log into your My Secrets and click through to the Secrets Bank area before you start shopping.

Click on the Go Shopping button (this will be showing when you have earned at least 70 points and have enough Secrets Dollars to spend).

Choose the item you want to purchase from the Secrets Website, add it to your cart and go to the checkout.

Type the Secrets Dollars amount you wish to spend on your order in the box shown at the checkout.

Click the Update button at the checkout. The Secrets Dollars will then be deducted from your payment, and your Secrets Bank.

Managing your Secrets Dollars

Log into your My Secrets and click through to the Secrets Bank area.

Go to Show History to check all of your orders are showing correctly as having earned points.

If some of your orders are missing, they may be under a different email address. Combine your orders so all your Customer Points are together under the one email address. There is a form on the Profile page that allows you to do this.

Our customer rewards program started at the end of October 2004. Orders prior to this date may not qualify.