no communication between 5D software and Ruby sewing machine

I recently purchased a Ruby sewing machine and 5D embroidery software. I installed things according to the directions and activated my dongle. The first time I tried to send a design from the 5D software to the Ruby via the USB cable, I am being told “Communication Module not found on the machine” and I cannot do the transfer. I then resort to copying the design to a jump drive and getting the design from the jump drive to the Ruby that way. Anyone know why I can’t use the USB direct to do the Send1

Control Panel

PLEASE HELP!!

I have an older model Customizing Program in which I have lost the controls for lettering and shapes(I can still see the design and edit tab), from the control panel. I know I clicked the wrong thing and they just went away, but I can not bring them back. I am using the Customizing Embroidery System 5 on an XP machine. Please tell me how to get them back.