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  • We have a comprehensive Help section where most questions about using our website, your Account, Designs, Orders, Downloading and Embird can be answered.
     
  • If you cannot find the answer to your query in our Help area, send us an email using the form below.
     
  • Include as many details as possible so we can help you, such as your order number or transaction receipt number.
     
  • If you are experiencing a problem with our website, make sure your don't have your browser set to Private.  Please tell us what browser and version you are using.  Our site works best with Chrome.
     
  • We will reply to you within 24 hours of receiving your query. If you haven't heard from us in this time, it is most likely due to an email communication error. Please check your spam or junk mail and if you use a "safe" list make sure our email address "office@secretsof.com" has been added to it.
     
  • If you are not receiving our emails at all, please supply an alternative email address when you write to us.  Especially if you are using an AOL or ATT email address, they are very particular about what they let through these days.    If you are not hearing from us at all, it will be because of an email issue.  Please supply an alternative email address if possible.

 




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