- We have a comprehensive Help section where most questions can be answered.
- If you cannot find the answer to your query in our Help area, send us an email using the form below. Include as many details as possible so we can help you, such as your order number or transaction receipt number.
- We will reply to you within 24 hours of receiving your query. If you haven't heard from us in this time, please check your spam or junk mail and make sure our office email address firstname.lastname@example.org is on your safe/white list if you use one.
- If you are not hearing from us at all, it will be because of an email issue. Please supply an alternative email address if possible.
- For all Hatch TECHNICAL support, we recommend viewing the simple FAQs at this link. If you cannot find a technical solution relating to installing Hatch Embroidery, activating your license or using the Hatch Embroidery software, please complete the form at the Hatch Software customer support page
- For all SALES and other general Hatch Embroidery queries, contact us using the form below.