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Conditions of Use

Privacy

  • It is our policy to never share your email address with anyone else. It will only ever be used to send you the Newsletters you are subscribed to.  You can unsubscribe below at any time you wish.

General

  • Secrets of Embroidery sells products on behalf of digitizers, software companies, authors, artists and accessory suppliers.  The information and software for sale at Secrets of Embroidery was provided to us by the person or company who made them, and has not been authenticated in any way by the Secrets of Embroidery website.  While care is taken to ensure any items sold at Secrets of Embroidery are of the highest quality, Secrets of Embroidery cannot be held responsible for the content.

  • There are no warranties given by Secrets of Embroidery for any items sold on our site as they are sold on behalf of the supplier.  All questions and problems arising from the items purchased must be directed to the suppliers.   Secrets of Embroidery will happily help correspond with the suppliers on your behalf.

  • The design and layout of this entire website, including the text and all images are the property of the Secrets of Embroidery.  You may not copy them without our written permission. 

  • Secrets of Embroidery may have links to other sites of interest not belonging to Secrets of Embroidery. These sites are not endorsed by the Secrets website and we hold no responsibility for the content sold or displayed on them.

Copyright

  • All products sold at Secrets of Embroidery are owned and copyright protected by the individual designers/authors/artists etc. These items do not belong to the Secrets website .

  • It is the full responsibility of the embroidery digitizers to ensure their items use original artwork, or they comply with all the copyright and royalty rules for the artwork in use.

  • It is the full responsibility of any tutorial authors / clipart artists etc to ensure the information and items they sell as their original work, is indeed their original work.   

  • Secrets of Embroidery retains the right, but not the obligation, to remove any item for sale if it determines the item may violate any intellectual property rights. 

Copyright Claims

If you believe that any material on the Site infringes upon any copyright that you own or control, you may file a notification of such infringement with our Designated Agent as set forth below:

Michael Warmuth, DMCA Agent
PO BOX 2108
Anacortes, WA 98221
Fax: 425-286-6846
E-mail: michael@secretsof.com

Proper notification under the Digital Millennium Copyright Act DMCA must contain the following:

(i) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

(ii) Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.

(iii) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material.

(iv) Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.

(v) A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.

(vi) A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

We may give notice of a claim of copyright infringement by means of a general notice on the Site, electronic mail to a user's e-mail address, or by written communication sent by first-class mail to a user's address. We will terminate the account of anyone who we deem to be a repeat offender of our copyright policies.

Use of Tutorials

  • CDs, downloadable tutorials, ebooks and printed information which may be obtained from this site, are all the intellectual property of either the individual author or www.secretsof.com.  It is illegal to copy them in any way without written permission.

  • You have permission to print one copy of any ebook sold on our site for your own personal learning and use. It is illegal to print out additional copies of the ebooks for distribution in any way.

  • You cannot claim the lessons in any tutorials or ebooks as your own for teaching purposes.  Teachers can contact Secrets of Embroidery for permission to use lessons.

Use of Designs

  • All designs sold at Secrets of Embroidery are licensed for the original customer use only.  You cannot sell, trade, copy, loan, transfer or in any way duplicate the design software (digitized design file) in any part or whole without violating copyright law.

  • You may use any designs on any items for yourself or that are distributed as gifts. You can also use the designs on items for resale, as long as you make them yourself as part of a home business and they are not made or sold on a commercial scale. 

  • By downloading the embroidery files, you are agreeing to adhere to the guidelines listed here and any additional statements in the files themselves expressed by the digitizer.

Payment Terms

  • Payments can be made by credit card, PayPal or check and money orders.  

  • Credit Card payments and most Paypal payments are cleared immediately. Designs and tutorial e-books will be available for immediate download. Software registration will be sent by email within the time specified by the company.  Other items will be shipped and delivery times vary depending on where they are shipped from.

  • If you choose to pay by means of check, money order or an e-check through Paypal, your products will not be shipped or available for downloaded until the funds are cleared.

  • All payments made to the Secrets website are processed through a third party like Paypal who use encryption to the maximum strength supported by the shopper's browser using 128 Bit SSL. No credit card details are kept by tSecrets of Embroidery.

  • In some cases, a credit card transaction processed by Paypal may be subject to a currency conversion fee applied by the credit card issuer. Any additional fees applied are not within the jurisdiction of Secrets of Embroidery.

  • All Prices and Specials quoted at Secrets of Embroidery are in US Dollars and subject to change at any time.  They do not include any taxes, duty or customs fees.   You will be responsible for any taxes/duties applied by your local authority.  Shipping and handling fees are often additional and applied at the checkout.

  • Secrets of Embroidery retains the right to sell or to decline to sell to any customer for any reason whatsoever. 

  • If your payment is returned for insufficient funds, you will be required to pay all bank fees and any collection and/or legal fees required to collect the full amount.  Payments returned for 'charge-back' will be considered fraud, and you will be prosecuted to the fullest extent allowed by law.

Tax

  • Secrets of Embroidery acts as a venue on which individual entrepreneurs run their businesses, with Secrets of Embroidery suppliers responsible for paying appropriate sales taxes for those businesses. 

 

Refunds and Credits

  • Due to the electronic nature of designs/ebooks, there are no refunds, credits or exchanges after your order is placed and downloaded.

  • Secrets of Embroidery will work with you to help download any items, install software and ensure your order is received.  Assistance will be given for any problem.

  • If a downloaded product is ordered in duplicate, a credit in Secrets Dollars can be arranged in the case of notification within 30 days. After this, we can offer a product exchange from the same designer for an item of equal or lesser value than the duplicate purchase.

  • Credits may also be given at the discretion of the digitizer/author for any products that that may not work for you.  All endeavors must be made on your part first to work with the team at the Secrets website, and or the author/digitizer to help make the item work for you, before a credit will be considered.  Proof that the item is faulty may be needed.  CD's or books returned in original unopened condition may be refunded at the discretion of the author, less postage and handling fees.

  • Software registrations for Embird, and any other software license purchased at Secrets of Embroidery are not refundable in any way. You must test the demo for the software item you plan to purchase it, to ensure it meets your standards before you purchase the registration.

Customer Reward Points

  • Any item ordered from Secrets of Embroidery automatically earns Customer Reward Points.  These can be viewed by logging into your personal Account area and can be spent as Secrets Dollars when your balance is sufficient. Visit our Customer Rewards page for more detailed information.

  • Customer Reward Points or Credits expire after two years if they have not been spent as Secrets Dollars during this time.

Mailing Lists

  • Secrets of Embroidery has a number of mailing lists, including but not limited to, Embroidery Secrets Newsletter, Whats New, Top Secret, and Carolyn’s Embird Club.   

  • It is our policy to never share your email address with anyone else. It will only ever be used to send you the Newsletters you are subscribed to, club notifications you qualify for and our Whats New Mailouts.  If you write to the office with a query for a particular supplier or further product information, your email address will be sent to the supplier who will contact you directly.

  • You can unsubscribe at any time you wish by logging into your personal Account area.  You can also use the checkbox at the checkout, if you don’t wish to be contacted about Whats New and specials.

  • By confirming your subscription or to the Embroidery Secrets or Top Secret newsletter, or receiving Whats New by not checking the checkbox at the checkout for the Whats New, you give Secrets of Embroidery your affirmative, prior, direct permission to email you advertisements of items offered for sale at the Secrets website. 

  • Further, by confirming your newsletter subscriptions, or not checking the box at the checkout notifying us that you don’t want to receive product updates, you agree that you waive any and all potential causes of action under any "anti-spam" legislation for your locality against Secrets of Embroidery and/or our digitizers/authors which may arise from mailouts of the Embroidery Secrets, Top Secret or Whats New mailouts.

Important Note:

  • By purchasing designs from tSecrets of Embroidery, you, the customer, agree to follow the above terms and conditions for using designs, images and tutorials. If it is found that items you have purchased from our site have been shared or copied in any way, you will be prohibited from ordering from Secrets of Embroidery in future.

  • If you cancel your payment after downloading and receiving designs from Secrets of Embroidery, you will also be prohibited from ordering in future.

  • Secrets of Embroidery can revise any of these policies at any time by updating any postings on this site.

 

 

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