42 Comments »

Comment by Nevi

April 8, 2008 @ 9:10 pm #

Hello:)
Gosh, yep..I had some similar woes with some programs. I know Vista is releasing a service packs soon, which may further beef up the compatibility mode to allow programs to run in XP mode.

Its there now..if you r/click an icon,and go to Properties. In some instances, this helps , but in others it doesnt..Im guessing because some support drivers etc are not present in Vista.

Our software had minimal probs with Vista really..there is a Vista driver
http://www.aladdin.com/support/hasp/enduser.aspx
It may be that your software can work on Vista, if you can just get the driver. I can suggest trying the Vista installation of the hasp driver ,and once thats done, your software should pretty much start up if theres nothing else that is actually necessary within the software thats necessary to operate on Vista.

bye
Nevi
http://www.efectpro.com
http://www.i-cliqq.com

Comment by Cathy Landon

April 21, 2008 @ 3:16 pm #

You can run 3D on Vista. I have done it. Go to http://www.sewmuch4retirement.com. Jan Henning has the steps you need to follow to get it to work.

Comment by Cathy in Wisconsin

April 21, 2008 @ 5:03 pm #

I have been running 3D on Vista with no problem at all. The only snag I ran into was fixed by turning off the user account, which then allowed me to send designs directly to the machine. I also have friends who are running 3D without problem.

Comment by Janie Lawson

April 22, 2008 @ 5:40 am #

I have professional 5 and can’t get it to work with Vista or XP can anyone help? Thanks

Comment by Sue Scott

April 24, 2008 @ 5:24 pm #

I have 4D organizer and can’t transfer files to the d-card. I have a PC running Vista (purchased 1 month ago). The USB driver won’t install properly. Is that an update or way to get it working? It works in safe mode.

Comment by admin1

April 29, 2008 @ 2:14 pm #

I did not know who else to contact, but I beg to differ with the answer on the blog about 3D Emb from Husqvarna not working with Vista. All a person has to do is go to HV site and there is a dnload for the Vista and a dnload for the dongle – I have done this with no problems at all. 3D will work just fine with 3D Emb. Diane Nichols

Comment by Sandra Williams

May 6, 2008 @ 11:25 am #

If you go to Pfaffusa.com and enter 3D a screen will come up with a number of topics about 3D software listed. One is Help and Updates. Select this one. At the top of the box that comes up it will ask you to enter the number of the FAQ you would like to look at. Enter G016. That will bring up a page about 3D and Vista. In that topic there will be a topic which tells how to update the dongle to get it to work with Vista.

Comment by iris chiarelli

May 27, 2008 @ 9:25 am #

I have a new Dell windows vista, have a 2144 pfaff, I need a serial adapter for my computer to send designs to sewing machine.All I have been able to find is for xp

Comment by Junie

June 17, 2008 @ 6:37 pm #

Hello Everyone:

My question is a two parter.

1) Do I need a new serial cable for my 2144? My old computer died (Windows 98) and now I have Windows Vista. There isn’t a portal in the back of my tower which fits the adapter.

2) I have the 3D Emboridery software, which I purchased with my Pfaff 2144 in 2002. Do I need to upgrade to the 4D Emboridery system?

When I purchased my 2144, my dealer retired. I have since moved to a new state. I found a new dealer to service my 2144, but when I called to inquire about the Vista problem I had, the owner told me to call customer service at Pfaff since I didn’t purchase my machine from them. Pfaff doesn’t have a number to call to inquire about how to get my machine to communicate with my computer and I don’t think I’ve been getting updates from Pfaff even though I registered with them online in 2002.

Can anyone help? Thanks in advance.

Junie

Comment by Jan Knight

July 29, 2008 @ 9:54 am #

I battled with Vista on my laptop and my 3D Embroidery program. I couldn’t activate the “dongle”. So I gave up and tried to load it onto my desktop computer which runs XP. I ran into the same difficulty. Now I have a lot of money wrapped up in a software program and a Reader/Writer that I can’t use. Can anyone help. Oh yes, I downloaded every patch or anything else that Viking had. I turned off user accounts, my virus protection, and anything else that was running. HELP!

Comment by Carolyn Duncan

July 29, 2008 @ 4:37 pm #

When the 4D software was first released it was stated that it would be necessary if you wanted to run on Vista.

My blog comments were written before VSM finally released a 3D Vista driver for the dongel at
http://www.aladdin.com/support/hasp/enduser.aspx

The install has to be done in a specific sequence of steps. If you have been trying to install the 3D software unsuccessfully you must remove all traces of 3D from the computer first including any folders that are floating about that may have been missed in the uninstall. Install the dongel driver first and then install 3D following all the prompts as to when to attach the dongel. Check with the install instructions that came with your software.

Depending on how your computer is set up you may need to place the dongle into the exact USB port that you used for the install in order to get the computer to “find ” the dongel when you want to use the 3D Software.

I have also heard that some Pfaff cables have problems with Vista.

The VIP dongel does not have a Vista driver available (as at Aug 08) and is extremely unlikely to do so in the future.

I hope this is helpful.

Carolyn Duncan
Author of Pfaff, Husqvarna & Sewing Tutorials
Sew What Designs

Comment by Randi Keebler

August 18, 2008 @ 8:50 am #

I am trying to get usb cable to work, got dongle working from patch at Pfaff, or ever better go to best buy and see if they will do for you. bye

Comment by pamela

September 29, 2008 @ 3:47 pm #

I have recently switched to Windows Vista and my d card reader/write is not operating (drivers). I’ve been told that I need to purchase the 4d suite in order to get the correct drivers for my reade/writer. Is there any place out there that you can download the drivers for free?

Thanks

Comment by Faye

October 2, 2008 @ 4:08 pm #

I bought a new HP laptop with Vista but had trouble getting it to work until I went the Phaff site and downloaded the dongle upgrade for 3-D. The software works now, except I can’t transfer designs to my machine through the file assistant. Anyone know what to do for this problem ??

Thanks
Faye

Comment by Carolyn Duncan

November 15, 2008 @ 1:14 am #

Pamela/Faye -

I have heard that that there are some problems with the cables connecting the card readers for both Pfaff and Husqvarna Viking and the computer not working with Vista even though the 3D software is now ok with the new drivers. The direct cable connection to the Pfaff 2140/44/70 is ok it is just the smart card readers that are having problems. I hope that they are working on it. It took quite a while for the 3D Vista driver to appear, meanwhile the dealers were pushing the line that there would not be one and that 4D was the only option.

All I can sugggest is that you try the latest hasp driver at :

http://www.husqvarnaviking.com/global/8588_4197.htm

Purchasing 4D or upgrading your sewing machine to a USB transfer machine would solve your problems. This is probably what the dealers are hoping for. Public pressure finally won out with the 3D software so hopefully the owners of the smart card machines will also be successful.

Kind Regards
Carolyn Duncan
Author of Pfaff, Husqvarna & Sewing Tutorials
Sew What Designs

Comment by Nancy

December 24, 2008 @ 2:36 am #

I had to upgrade my computer as well and now run Vista, I am running the (archaic apparently) VIP Customizing embroidery. I managed to get my dongle working by downloading a driver from the sentinel website (they bought out Rainbow). But now my computer will not recognize my d-card reader writer. I am in the unique situation of being stationed in Italy and finding a dealer stateside willing and able to work with me is frustrating (I have a Viking Designer 2), it was suggested I use the “local” dealer, but more than likely they don’t speak English, and my Italian is poor at best and doesn’t include any sort of sewing/computer terms! What I want to know is if I do upgrade to the 4D system, will my d-card reader writer work??? I don’t want to invest nearly $400 in software that I may not be able to use!

Comment by Carolyn Duncan

January 18, 2009 @ 2:47 pm #

Dear Nancy

There may be problems even with the 4D software with the reader writer units and Vista. But it will be worked on and fixed if they have not already done so.

The VIP software was designed to run on Windows 95/98 and was superseded long ago by Windows XP Operating system. In computer terms it is extinct now.

4D Embroidery Extra is well worth the money and will be the only way that you can use your reader writer as the D2 uses a D-card system unique to Husqvarna Viking.

Your other alternative is to change your sewing machine to one that does not require a reader writer unit, but this could work out more expensive in the long run.

Carolyn Duncan
Sew What Designs
Author of Pfaff, Husqvarna & Sewing Tutorials

Comment by John

March 6, 2009 @ 5:30 pm #

I have a Dell Inspiron 531 machine running Vista Home Premium (SP1). My wife purchased the 4D Organizer and d-Card Reader/Writer back in December. I have been able to install the SW and drivers (they show up in installed programs list), but when I connect the d-card R/W the following error message appears:

“Device Driver software was not successfully installed. VSM Reader/Writer and Embroidery Machine Failed. USB Driver Type A”. Viking SW Support folks say device drivers were successfully installed because they show up in Installed Programs list. They did mention that they thought it might be due to the Standard OpenHCD USB Host Controller. They told me to get my technician to install a “non-standard” controller. (this machine is a home computer so I am the technician…)

The dealer my wife purchased the software & d-card from was able to connect/write to the reader/writer on their machine (not Vista). They have also been talking with Viking Support. They are telling the dealer that problem has to be due to my machine setup/configuration.

Has anyone else had this problem? Is it the Standard OpenHCD USB Host Controller (currently running version 6.0.6001.18000)? I even tried running the SmartUpdate on the 4D Organizer (updated to version 8.2.1.0 and corresponding driver) with same result. Once again the new driver and 4D Organizer show up in installed programs list. Any help would be greatly appreciated and welcomed.

Thanks,
John

Comment by john from ct

March 8, 2009 @ 10:44 am #

4D VSM driver problems seem to be resolved by the updated drivers from husqvanna’s web site. I ran into the same exact problem with my wife’s branda new Toshiba laptop. Pulled down the update and install it…ran fine… here is the URL

http://www.vsmsoftware.net/DB8/Reg/cu_login.aspx?shownew=true&page=SmartUpdate

Comment by John

March 8, 2009 @ 6:26 pm #

john from ct,

As I mentioned, I already ran the SmartUpdate and received the latest version of 4D and its drivers. The dealer talked with Viking Support and they basically said that the VSM drivers and the Standard OpenHCD USB Host Controller “don’t play well together”. They suggested I try and plug the d-card RW into a USB Hub Port, but it didn’t help.

Thanks,
John

Comment by Dorna

April 1, 2009 @ 10:32 am #

After a year trying to get my 3D embroidery system to work with XP I finally decided to search for a used Win 98 computer and run it as a standalone without internet connection just for my embroidery system. I now have a working keyboard, mouse, crt and computer. I then installed my customizing, buzz tools, etc and connected my reader/writer box. The box has the light on and the computer recognizes it until I try to write a pattern to it. This seems to shutdown the reader writer box (no lights) and an error msg appears on the CRT (no dongle attached). I contacted my husqvarna store and they say I need a patch. BUT, What patch do I need. I emailed software@husqvarnaviking.com and they got back to me with questions. I answered their questions but now, their server is replying with ‘server is full’. Here are my particulars: Aystem 5 customizing version 5.1, The dongle is black #3, All cords are original to the reader/writer box, The reader/writer is white with a light and medium purple label. Here is hoping you can help a very frustrated Husqvarna user.

Comment by Carolyn Duncan

April 13, 2009 @ 6:50 pm #

Is your reader writer unit the old version 5 model with the black dongel that attaches via a serial port at the back? This is not compatible with the 3D software, only the version 5. I gather that you are using version 5 from your letter. If it is recognised then the cords are working. You have remembered to move the little switch on the side from read to send. This used to be the most common problem in the past with this model.

Carolyn Duncan
Sew What Designs
Author of Pfaff, Husqvarna & Sewing Tutorials

Comment by John Glover

April 14, 2009 @ 10:26 am #

I bought my wife a new laptop, with Vista on it. I went through the exact same steps as I had done several years before to install 3D on a Vista laptop (where 3D worked) and nothing I could do would make 3D run on the new laptop – or any other Vista latop in the house. I have tralled this site and google for any other ideas…. but no matter what I did – 3D and Vista was behaving like an 11 year old on Crack!

In the end I put in another disk drive that I had lying about- installed XP, installed 3D – and it all worked. I then spent several hours updating the system (XP SP3) and 3D 7.2 – to get a Hasp Not found (-100). A quick update windows later – the Hasp driver was updated – and it now all works.

As an IT professional, I got the feeling that someone upstairs does not like me.

Can anyone recommend any other emboidery s/w (like Brother) that might be cheaper than the 4D option and might be a little more intuative?

Cheers

Comment by Heather

May 2, 2009 @ 4:52 pm #

John,

Were you ever able to get the d card reader writer installed. I also am running Windows Vista Home and upgraded the sw and driver to 8.21. I am still getting the error “vsm reader writer and embroidery machine failed usb driver type a”. I am hoping you were able to find a resolution that you could pass on to me.

I could not find the original usb cord that came with my reader writer so I am using a printer usb cord instead – could that cause the issue?

Thanks,

Heather

Comment by karen

May 2, 2009 @ 4:59 pm #

Well I have an old viking rose and reader/writer kit that I discovered wouldn’t work w/Vista. SO – I solved that problem by installing Win ME on an older laptop that I have.
NOW I’m faced with a cable problem. First off, I can’t find the cable to the reader/writer box – and even if I had it it wouldn’t not fit on my computer without a USP adapter.
So when I shop for a cable and/or adapter what should I look for ?

Comment by Margaret

May 13, 2009 @ 3:19 am #

Hello Karen,

I would suggest you refer your query to your nearest Husqvarna/Viking dealer, or try the Husqvarna/Viking help desk.

All the best,

Kind regards,

Margaret Hardwick-Smith
Customer Support
at Secrets of Embroidery

Comment by Latosha

August 18, 2009 @ 3:57 am #

Hi, I have installed my 4dreader/writer kit, but I cant get it to copy to the card. it says it is waiting to be copies. please advise.
thank you, Latosha

Comment by Joan Lebel

September 13, 2009 @ 8:21 am #

I got a new laptop PC and want to download the d-Card Reader/Writer but it is asking for Customizing or Customizing Pro. I have looked for this on different websites but have not been able to find it. I have the 4D Upgrade Embroidery System and hope that once Customizing is downloaded that the reader/writer will work for 4D Embroidery Extra

Comment by Sarabelle Young

September 17, 2009 @ 6:59 pm #

I am running Windows XP and cannot get my 3Dcard reader/writer to connect. The error message says it can’t find it. I took it to my dealer, works just fine on her PC. So something isn’t right on my computer. I had this happen before, and found a soluttion, but didn’t keep it (dumb, I know!). It was a program glitch. I had to remove everything when I re-located my computer. All the USB’s are in the same place they were before but now it won’t work. Very frustrated that my dealer is no help. See More Info.

Comment by irishone

October 18, 2009 @ 12:08 pm #

I have been looking at these high end machines and have noticed that none of the companies are forth coming with technical information, yet charge such exorbitant prices for their machines. I would say it is about time they publish the compatible issue up front, because machines are meant to last for years, if not generations, and should not be tied to whether Microsoft decides to update operating systems. I have a laptop with Vista 64 bit operating system and not one company states whether it is compatible. Janome published a Vista 64 bit patch for their new MC11K, but the blogs totally discredit the operation of this machine. Is any one from the manufacturers reading the blogs to see their customer base is experiencing such frustrations and obsolescence on a hobby that is suppose to be enjoyable. Perhaps it explains why one major company is emerging from bankruptcy. Their own website does not even display properly under Firefox so how can we expect them to keep up with the technology. For all of you that went before me, thanks for the info. I will keep my money and spend it more wisely until the sewing industry gets their act together and lowers the prices for the head aches they are forcing on their customer base.

Comment by Kim Bowers

October 30, 2009 @ 9:53 am #

I have the Viking Rose machine with the 3D software. I last used it about 2 years ago. My new computer has Vista and will not work with the software. I tried using an old computer with XP (the computer I used for embroidery before purchasing this one) and I would not work. I made numerous attemps several months ago to install the new driver without success. The dealer says I must upgrade the software to the tune of $600, but since I only embroider occasionally for gifts, I don’t want to spend that kind of money. Any suggestions? Please help!

Comment by Daisy

January 3, 2010 @ 8:52 am #

Ok, I’m another one having problems with my 3D embroidery software on a Windows 7, 64 bit, machine. I’ve seen posts that indicate downloading a driver fixes the problem. Not the case for me. Looking for a website to write HUSQVARNA. I truly don’t understand how a company can expect people to buy a $5,000 emb machines and $600 worth of software and not work with us on ensuring the software works with newer operating systems. Thank you for any help on a website or a newer driver.

Comment by Kim

January 12, 2010 @ 5:08 pm #

Has anyone been able to obtain a d card reader writer driver for vista? I have a vista laptop with 3d organizer running fine. However, when i plug in my reader writer, the computer cannot find a driver, therefore, I cannot write to my d card. If there’s not a driver, do you think the 4d organizer would work with this same usb reader writer or…will i have to purchase a the 4d kit (that comes with its own reader writer? Hopefully someone can help

Thanks,

Kim

Comment by Becky

January 13, 2010 @ 6:21 pm #

I, too, am having the same problem with Windows 7. I have downloaded the suggested “fix” which they came out with for Vista, but it didn’t work.
My husband bought me a netbook for the express purpose of using it with my embroidery machine. I have been working on this since Christmas and have installed, uninstalled and reinstalled it about 4 times. Daggone Dongle!!

Comment by julie

February 21, 2010 @ 6:42 am #

I am another customer who has purchased a platinum plus embroidery machine with the vip customizing software and d card reader writer. I managed to get the software to work with vista and windows7, but when it comes to sending a pattern to the d-card it says that there is no driver. I have been researching this problem for now over a year. It is frustrating to have $5000 worth of equipment just sitting there and not being able to use it and all I hear is that I have to put more money into purchasing the 4D software just to see if my d card will then work. My laptop running windows xp died and I had to get a new one, but all are running vista, I heard that windows 7 professionl can run in an xp mode and that is not even working after spending another $300. Is there any other way to fix this without spending more?

Comment by Dee

March 6, 2010 @ 9:28 pm #

Can someone help me?I have been searching the internet for an answer to my problem. My husband bought me a new laptop with Windows Vista. I have the 3D. My embroidery machine is Husqvarna Viking Designer SE. I just purchased a large quantity of software with embroidery designs. when I go through the process of running the software in my laptop,I get “Cannot open HASP Driver.” or “cannot find HASP Driver.” I am, like everyone else getting very fustrated with this entire problem. If someone out there has a solution or suggestions,I would greatly appreciate your help.

Comment by Joe Costa

April 15, 2010 @ 2:39 pm #

I’m trying to find a driver for a Viking Sewing Machine Reader/Writer. This Reader/Writer is connected with a parallel connection and using Viking Version 5 Software to read and store embroidery images. It currently works fine in a Windows ME envirnoment.

The software works fine with Windows Vista, but Vista doesn’t see the Reader/Writer.

Would appreciate any help or leads.

Thank you.

Comment by Carol

April 30, 2010 @ 9:43 am #

My husband got me a new laptop running Windows 7. I have installed the 3D software on it but everytime I try to start the program, it says “No dongle attached. Cannot open program.” The dongle is attached and all the drivers that I can find have been downloaded. I also downloaded the HASP patches listed on the Husqvarna site. Does anyone know what I should do???? HELP !!!!

Comment by Monika

May 8, 2010 @ 3:57 pm #

It’s not enough with the vista upgrade for the dongel,to make that work you need the upgraded version of 3d embroidery that is 7,25.
If pc does not see the reader/writer you could need the drivers,I can help you if you want.
I just solved all problems with reader/writer in VISTA.

You can contact me through my website

http://www.mooncatbimbi.com

Monika

Comment by mimi

June 2, 2011 @ 6:48 pm #

Like everyone else, i too am having a problem with husqvarna viking. I have pourchase a iris machine with vip customizing, white reader writer with purple dongle. i was using windows 98 for years when my 98 computor finally died. i managed to buy another windows 98 laptop on ebay that works great. but when i downloaded customizing plus i thought my problems were solved until connected my reader writer, when all i see is ” no reader writer found. ” again and again. i was told by husqvarna that a driver was automatically installed when i downloaded the vip customizing software. i really ned help. like some other viking owners, i only use this embroidery machine every so often , and really cant afford to spend $600. for the new software, which now i am reading that that doesnt work either. i really want to use my embroider machine but cant. some one please help, i would truely appreciate it.

Comment by Barbara

October 6, 2011 @ 1:58 pm #

i have lost my d-card reader/writer software for 3d embroidery and i was wondering if you can tell me if i am able to get the cd or not. the reason i nedd it is my computer crashed and i lost everything i had to get a new hard drive

Comment by Lorrine Yazzi

November 9, 2011 @ 3:33 am #

I was just searching for this information for a while. After six hours of continuous Googleing, finally I got it in your web site. I wonder what is the lack of Google strategy that do not rank this kind of informative sites in top of the list. Usually the top sites are full of garbage.

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