3D Reader/Writer Box with Windows 8

Hi all,
My XP computer died and I have a new Windows 8 computer. I use 3D organiser and a reader/writer box to transfer designs to my machine, I use Embird for everything else. Have installed both the 3D and Embird and both are working fine but am not able to transfer designs to the machine as the message tells me that there is no reader/writer box installed. Have searched for drivers,found a few but none solve the problem. Anyone out there with a fix for me before give up.

16 Responses

  1. hazel
    hazel June 5, 2013 at 12:12 pm |

    Good luck. I ended up purchasing a used xp laptop just for this purpose. XP is not supported any longer so if I ever have a problem well I have a real problem. I researched this for weeks. I think the mfg is pushing purchasing the newer programs. Now I have purchased a plus hoop and find I have to buy a new card for the reader. Not having any luck there either.

  2. Hasmi
    Hasmi June 6, 2013 at 9:19 am |

    I’ve been having the same problem. I have the d-writer/reader and it won’t recognize it on my new computer with Windows 7 (which I bought before they upgraded to Windows 8 because I learned that the 3D system won’t work on 8). When I load the reader/writer software it won’t install it because it tells me I need to have Customizing or Customizing Pro installed. When Viking gave me a major upgrade just after I bought the software, they made me give back the old discs. Apparently now I need them to install the reader/writer and I can’t find them anywhere. I tried Viking but they told me to buy new software. I can’t afford another $1500-2,000 to replace software that should work. All I need is to find a copy of Customising or Customising Pro apparently but I can’t find it anywhere. Sigh. They’ve release Mac Based software but I refuse. They don’t stand behind their problems and spend more time worrying that people will steal it! Have you found a solution yet?

  3. Coleen
    Coleen June 15, 2013 at 9:14 am |

    I just bought the 5D professional software to upgrade from the 3D and I can’t find drivers anywhere for my USB D-Card reader/writer. What was the point in spending 2k if it won’t work. I’m still using Windows XP, but there are no drivers anywhere! Apparently upgrading to Windows7 or 8 will not help me either.

  4. Hasmi
    Hasmi June 20, 2013 at 11:09 am |

    I just “fixed” mine yesterday. I bought an ACER Netbook last August for $200 just for the 3D Embroidery. I was frustrated in trying to get it to work and I was going between the old and new computer. Yesterday I finally decided to delete Windows 7 and Intall Windows XP on the new Acer computer. It was a day’s worth of work to get all the stuff back on it and to find the right links but it was worth it. I can’t afford the price of the 4D or 5D software, and frankly the 3D isn’t the problem – the d card reader/writer is the problem.

    I started by booting up the laptop with Windows XP in the floppy drive. I had to chose in the bios from SATA to IDE drive. Windows loaded up with Service Pack 1A since that’s the disc I had. I used my other computer to download Service Pack 3 onto a flash drive, copied the software to the Acer and loaded it up. Then I went and downloaded the software I needed to run the Acer Camera, Audio and newer drivers for the VGA card, Chipset, etc. I just searched for my computer name/model and XP Windows drivers until I found what I needed on line.

    I have not used a PC in 9 years now. I just kept googling until I found what I needed. I have some of the links saved and will share them if anyone wants but most of them are specific to your computer brand as the F-key functions vary by brand. I suck with PCs which is why we switched to Macs years ago so if I can do this I think anyone can!

    Lastly I had to make the dongle work. I checked my dongle version -HASP4 and went to the Aladdin key website and downloaded the HASP 4 updated drivers. There’s a link on the Husqvarna website with “Other Useful Software”. It isn’t useful unless you have 4D or 5D. I first downloaded the HASP drivers from there but noticed they were for the 5D software only. Just Google Aladdin HASP 4 Drivers and scroll down for the .exe program. Or heck – here’s the link for the HASP 4 update

    http://sentinelcustomer.safenet-inc.com/sentineldownloads/?s=&c=End+User&p=HASP4&o=all&t=all#

    I tried to load the d card reader/writer software first but I kept getting an error that told me I had to load “Customing or Customising Pro” first (which was already loaded). I figured out I had to plug in the reader/writer first, then load the software from the CD. Now the dcard reader/writer works perfectly. Well almost.

    The only glitch is that the computer loses track of the dcard reader/writer when I shut down and restart. Apparently that’s been a problem forever no matter what computer so now I’m just starting it with the software in the floppy and the reader/writer attached and it finds it at start up. A small thing to deal with given the cost of buying a new full suite of software and a new embroidery machine.

    After everything was set up again I updated Windows and there were over 40 Security updates! Windows XP is being supported by Microsoft until mid 2014. But that won’t matter to me since I only use this machine for the embroidery. Heck it was working perfectly on my 12 year old Dell but it was just painfully slow. So I am not so sure that the fact they are stopping their support in a year will be that big of a problem, for me. I was running Windows XP with only Service Pack 2 on my old Dell and 3D Embroidery was working just fine. It just took too long because of the age of the VGA cards, RAM, etc on the 12 year old PC.

    Now its quick and I can work so fast. It took 12 hours (Windows XP takes about an hour and a half to load) but I did it in the background while I worked.

    HOpe this helps someone!

  5. Hasmi
    Hasmi June 20, 2013 at 11:13 am |

    Coleen, The dealer should be ashamed to sell that to you! There are no drivers for the d card reader/writer because they stopped supporting that usb drive in 2008 I think! The dealer should have known better. Can you take it back??? I don’t know if my post above will help! I tried running it on Windows 7 (I bought the Acer Netbook just for the 3D) but it won’t recognize the d card reader/writer, even though I had saved all of my upgrades up to 7.25, the last 3D update they did. I intermittently spent the last year trying different things. The post above finally worked. XP Works really really well on the ACER. I’m going to take the ACER in and get the Ram upgraded so that it opens faster and runs faster but I’ve used it to create embroideries, revise them and copy them onto the d card reader/writer and its all working well. The computer has recognized both the dongle (after the Aladdin HASP 4 update) and the usb d card reader/writer. IF you have a parallel reader/ writer I can’t help you there.

  6. Coni
    Coni July 18, 2013 at 4:05 pm |

    I just had to purchase a new computer with Windows 8 and I did get my 3D Studio to work. I went to http://www.vsmsoftware.net/Registration/3D/updates.htm‎ and saved the vista patch and also found “other software” and found what I thought would work, I do have 5D organizer with my new machine. I’m not sure what ended up working, but after I installed the patch for Vista it recognized my HASP and everything has been fine since. The only problem I have is that now my designs show up as an icon instead of seeing the design. I’m sure it is a setting that I will figure out someday. Hope this site can help you.

  7. Rebekah Walrath
    Rebekah Walrath October 21, 2013 at 8:58 am |

    Hello everyone,

    I was thrilled to find this discussion!

    http://www.vsmsoftware.net/Registration/3D/updates.htm‎

    The Vista dongle patch on this link does not appear to work any longer.

    I have the VIP Professional embroidery software which includes the 3D, and a Designer II. My dongle is purple and has the name Rainbow on it. I assume this is different than the Hasp dongle? Has anyone with a Rainbow dongle made these ‘fixes’ work? (By the way, the light on the dongle indicates that it is getting power.)

    I was very disappointed with the service from the dealer as they could not tell me what would work, OTHER THAN to buy the new software, which I find reprehensible! I fail to understand their marketing strategy and wonder if there are that many people out there who can afford a new machine every time technology advances. I only wish my sweet little Featherweight could do embroidery!

    Thanks,
    Becky

  8. Pam
    Pam November 4, 2013 at 7:02 am |

    I got the same response from a dealer as well.
    Becky, the Vista Dongle Patch will only work after you install the 7.25 update, so install that first.
    My problem is that 3D Configure won’t remember my setting. I have a USB reader/writer, but it keeps resetting to parallel. I keep opening Configure and changing the setting to USB, but it keeps resetting to parallel. Then, naturally, it can’t find the reader/writer! If anyone knows how to solve this, I’ll be very grateful.
    No, I’ll never buy another Husqvarna product. I got a used Singer Quantum XL5000 which uses a smart card, like a camera, and a Dynex reader/writer. I use Sew-What Pro embroidery software, costing under $100, and all is well with that.

  9. Edna Anderson
    Edna Anderson January 2, 2014 at 2:51 pm |

    I am so happy to find these posts. I recently tried to find out if 3D would install on Windows 8. My installation CD has a huge crack. I found one for sale but really don’t want to spend the $. Guess I might stick with my old computer running XP.
    Windows 8 was able to read the upgrades but would not download without the 3D system installed first. Should I bother trying to accomplish this or just stay with the old computer? I have invested a small fortune on designs and my stash. Viking has always refused to help since I bought 3D from a private party. My machine uses a Designer II with a USB stick.
    Can I use a mega hoop on this machine?
    Please help😉 Thanks so much.

  10. SNielsen
    SNielsen February 6, 2014 at 11:23 am |

    I have the d-card reader/writer, a 64 bit laptop with Windows 7, 5D Embroidery Extra with the Plus upgrade.

    My software works fine, except that it will not ‘Send’ to the d-card reader/writer.
    It says that the d-card reader/writer is not connected. It is connected and beeps when I either plug it in or unplug it.

    What to do?

  11. Debbie
    Debbie February 14, 2014 at 1:16 pm |

    this is what I get when I go to http://www.vsmsoftware.net/Registration/3D/updates.htm‎
    404 – File or directory not found.
    The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

    Viking sucks and I will never buy another viking again!

  12. heather
    heather February 22, 2014 at 6:19 pm |

    I use my card writer on Windows 7 but I needed to get a copy of FILE ASSISTANT 4D. My dealer supplied it. There is now a FILE ASSISTANT 5D. This is a stand alone program with the drivers for the card writer …. you do not need the whole program. Some dealers provide it free ……

  13. Carolyn
    Carolyn April 9, 2014 at 4:34 pm |

    I have the same problem as Edna, is that 3D Configure won’t remember my setting. I have a USB reader/writer, but it keeps resetting to parallel. I keep opening Configure and changing the setting to USB, but it keeps resetting to parallel. I am using Windows 8 my old computer died and my daughter has the same problem, have an appointment Saturday with the dealer. If I find a solution I will put it on the site. Anyone else has the answer please post!

  14. Jennifer
    Jennifer April 17, 2014 at 1:27 pm |

    Problem here too. I have a new computer with Windows 8.1. I got 3D Embroidery Studio to install and run but it won’t recognize my USB reader/writer so it is essentially useless. My old windows XP computer barely runs and I wanted to get rid of it.
    I used this link http://www.joeldare.com/wiki/installing_husqavarna_3d_embroidery_on_windows_vista
    to get the program up and running but he doesn’t have a solution for the card reader issue.
    So, I guess I’ll have to keep the old computer and when it dies, I will no longer be able to embroider with my Husqvarna machine since I cannot afford a new one or the outrageously expensive new software.

    Does anyone know of an affordable brand of embroidery machine and software program?

    Have you considered Embird for an alternative embroidery software? Embird is very affordable and can be used with any machine. If you need a reader/writer box, you may be able to use Ultimate Box. Ultimate Box and Embird make a great package that work well together. Have a look at out website for much more information about both Embird and Ultimate Box.

    Margaret
    Secrets of Embroidery

  15. 0Nissa Armstrong - Poll
    0Nissa Armstrong - Poll June 27, 2014 at 6:48 pm |

    I have much the same problem. I bought a Platinum Plus and got the 3D software with it along with a Dell laptop, which soon needed to be replaced. I was told by Viking, that my 3D would not work on the second Vista computer. Can I use my 3D software and reader/writer with either Windows 7 or Vista? Can newer software work with my current reader/writer? Or do I need an old computer running XP?

    Thank you for your help.

    Nissa

  16. Deborah Keys
    Deborah Keys December 11, 2014 at 1:46 pm |

    My old computer is dying. Being told to buy anything under windows 8 is a waste of money. If I buy a new software, because my current one will not work with 8, which is the best software to buy. I currently have dakota sizer and have two Brother PR 600. Any advice would be greatly appreciated

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