28 Responses

  1. Carolyn Keber
    Carolyn Keber June 15, 2010 at 5:49 pm |

    Hi there
    I tried to install my PE Design on my Mac using my virtual machine to see if it would work for me. Sadly my Windows 7 on the Mac kept freezing everytime I tried the installation. I have had to abandon the installation sorry, so at this time I cannot help you. I have no idea what advice to offer you now. Hopefully someone else can help
    Carolyn

  2. Terry Beckett
    Terry Beckett June 23, 2010 at 4:58 pm |

    I had a similar problem, so I called my local computer guy, who installed Windows XP on my computer. I still have Windows 7, but I just switch to Windows XP (by simply clicking on the icon on my desktop) to run my embroidery software and any others that aren’t updated to be compatable with Windows 7. It turned out to be a pretty simple fix and didn’t cost a lot of money, either.

  3. phyllis
    phyllis June 23, 2010 at 6:02 pm |

    I had the same problem. I went to the Brother website and asked them what to do by e-mail. They responded and gave me complete instructions to install it on Windows XP. Good luck!

  4. Betty Mangum
    Betty Mangum June 23, 2010 at 8:59 pm |

    I thought I would go crazy with frustration after purchasing a new Dell computer and trying to use my PE Design program. I finally called Dell and ex-plained my problem. Wonder of Wonder they were able to install after 3 1/2 hrs. They simply would not give up as I had. They told me windows 7 is a rela-tively sophisticated program and the drivers were the problem. Maybe your computer company can help.
    The drivers are the problem. Good luck.

  5. Kelly Aiken
    Kelly Aiken June 24, 2010 at 4:08 am |

    I, too, got a new computer with Windows 7 Home Premium 64 bit. According to my retailer, this package does not allow you to have both the 32 and 64 bit versions installed. So, I had to purchase Windows 7 32 bit and have my 64 bit program totally uninstalled. It was discouraging to have to do this, I thought I would be able to have both versions installed and just toggle between them, but it needed to be done. However, I still own the 64 bit program and when all our software will run in the 64 bit mode, I can choose to have it reinstalled. Good Luck

  6. Jean Folkes
    Jean Folkes June 24, 2010 at 4:30 am |

    first Windows 7 can either be 32 bit or 64 bit. it sounds to me as if there is a “driver” issue here i would contact the makers of the software in question. maybe check thier website and see if there isn’t a new driver that you can download and install prior to the installation of your software package. usally these drivers need to be installed prior to the package installation. my laptop now has Windows 7 Home Prem. and i really like this OS (operating system). many software and hardware such as printers need a new driver to work in the newer OS. hope this is helpful.

  7. janice
    janice June 24, 2010 at 4:31 am |

    I had a like problem,I bought a laptop and couldn’t open pes files. Finally after MUCH frustraction, I download the program I use on the big computer which still had windows xp(the laptop has windows7)on a disc and installed it on my laptop.so far so good….I hope this helps.

  8. Robin Brown
    Robin Brown June 24, 2010 at 4:45 am |

    I had the same problem installing my Husqvarna 4D Embroidery program on my new laptop with Windows 7. My local dealer wasn’t able to help me and advised me to contact Husqvarna support directly. I did that and was advised that Windows 7 didn’t recognise the existing “drivers” for the Dongle and Reader/Writer because the “drivers” were an older version and not compatible with Windows 7. They provided me with newly created “drivers” and once I downloaded them onto my laptop everything works fine. So, I would try to contact Brother directly as they may have created new “drivers” for Windows 7 and should provide them to you at no charge. It’s worth a try. Good luck. I hope you are able fix the problem.

  9. Susan
    Susan June 24, 2010 at 6:38 am |

    I had the same problem at first with my PE Design 7 but my husband contacted Brother and they told us what to do. However, when my husband put the cd in to install it in Windows 7 it just installed with no problem at all. I still use the card reader and everything.

  10. Rose
    Rose July 13, 2010 at 1:43 pm |

    Don’t be fooled by Viking people saying “Oh you can only buy laptops in 64 bit” — It’s not true….AND just so everyone knows…you can buy a 64 bit machine and run 32 bit version of your XP Operating System. Some people don’t understand that.

  11. jock
    jock September 6, 2010 at 5:53 pm |

    Hi I was looking into something for my wife and came across this thread, I work extensivly with computers and I have set up PE Design 6 and because it is usually me who has to use the software I have it on all my computers so that I dont have to go and boot up another computer to sort my wifes problem out, at the moment PE Design Ver6 is running perfectly on 2 x Windows 7 both 64bit( one Pro & one Home Premium )and a laptop running Vista 32bit Premium. Once the program has been installed using “run as Administrator” from the right button on the setup.exe file it should be fine. I also had read that this software Ver6 would only run on XP. Try it it if you have this older version before you go out and give Brother a fortune for new software because they are shirking thier responsibilities

  12. jackie clements
    jackie clements September 16, 2010 at 4:55 pm |

    I also have windows 64 bit, I went to hp computer site and downloaded a fix for this problem. Next I went to brother site there is a place on there site map to the left that is called upgrade downloads. If you go there it will ask for your machine model and software level you can automatically download upgrades that will help you fix the problem.

  13. Mindy
    Mindy December 27, 2010 at 10:59 am |

    I own PED ver 2 (on discettes), upgrade to Palette ver 6.0 (on CD) and I now have a new laptop with Windows 7. I can’t load my original verions 2 because I don’t have a drive to load it. It won’t let me load my upgrade without the original version loaded. Plus I have the 32/64 bit issue to resolve. What steps do I need to take to get my version 6 software running?
    Thanks for any help

  14. Mindy
    Mindy December 27, 2010 at 12:23 pm |

    I have visited the Babylock and Brother websites and downloaded all the updates. My design database works correctly and so does the stitch progammer. But layout and editing looks like it is going to open and then a small screen flashes on my compuer and nothing opens. I really don’t want to have to buy Palette 9. I saw an upgrade on the Babylock website but my local dealer said I had to buy the entire package for $500

  15. Sandra Newsome
    Sandra Newsome January 5, 2011 at 12:10 pm |

    I have the same problem and unable to get any help from Brother. They say sorry upgrade your software. Before I can install PEdesign6 I have to be able to install 2,4 and 5. I contacted Toshiba and they were no help either. I’m so frustrated. I absolutley refuse to spend all that money for an upgrade that I really don’t want or need. My version 6 serves me well. Does anyone have a solution to this problem. I see others struggling with the same issue did you get the help you need?

  16. Barbara
    Barbara January 15, 2011 at 9:49 pm |

    I’ve have Palette 6.0 and have never installed it. I am trying to find a class to teach me how to use it but my local dealer is only teaching 9.0

    Is there a site for instructions for 6.0? Or does anyone know where I can upgrade my 6.0 to 9.0? I am finally ready to take the digitizing plunge and would appreciate any help or suggestions. Thank you!Barbara

  17. Secrets of Embroidery
    Secrets of Embroidery January 21, 2011 at 8:58 pm |

    Hi Barbara,

    Have a look at our Brother/Babylock V6 tutorials on the Secrets of Embroidery site. You will be sure to find something to help you here.

    Kind Regards,

    The Team at Secrets of Embroidery

  18. Alannah
    Alannah March 16, 2011 at 10:10 am |

    I have a MacBookPro and Pfaff 4D emb.extra software I downloaded it using Parallels & windows 7 64 bit Everything is working except it won’t recognize the USB cable . So I can’t send designs to my machine.The sewing machine icon is showing with and X through it. Can anyone help me

  19. Rebecca
    Rebecca March 29, 2011 at 12:01 pm |

    Hi

    I’m hoping someone can help me?
    I’ve recently been asked to embroider some baby foot and hand prints onto a cushion for a friend. These prints are hospital prints from her baby who was stillborn :( It’s such an awful thing to happen and she would love to have this special memory she can keep near her on a cushion…the problem I have is getting a decent image on PE-design in order to embroider it…I have a JPEG and admittedly it’s not very clear but I just want to be able to embroider the best picture I can
    Any tips on getting a decent picure when importing a JPEG please
    I’d be very grateful for any advice

    Kind regards
    Bex

  20. Deborah
    Deborah July 16, 2011 at 10:18 am |

    Help – I have updated computer to HP that runs windows 7 64 bit. I see comments that show that I can get my pe design 5 to run; however, there are no links or step by step instructions on how to get to work. Can someone post on this url how to fix problem?

  21. Nick Shaw
    Nick Shaw October 24, 2011 at 3:28 pm |

    Sorry to Hijack an old post, but I have just resolved this issue. Contrary to what Brother say, it IS possible to get PE Design Ver 6 to work on Windows 7 64 Bit. I have just used this solution on a friends PC, and it works fine. I have typed up the solution at the site below:

    http://www.geekysolutions.co.uk/tips/brother.php

    If you prefer, you can download the two files direct from Brother’s website.

    Nick Shaw
    GeekySolutions.

  22. Georgiana Jackson
    Georgiana Jackson November 9, 2011 at 5:37 am |

    I have OS 7 ultimate, I followed the above directions to install PE6 and the CRW is only recognized by the stitch creator and not by Layout and Editing or the other 2. I get all the tutorials.
    What did I not do, or what did I do wrong? I have XP Virtual PC working well and tried to install it there too and the same thing happens.

    Thank you, G.

  23. barbara small
    barbara small November 27, 2011 at 4:06 am |

    my pe design will not write to card the designs i wont it to what can i do please help thank you

  24. Tom McPharlin
    Tom McPharlin January 4, 2012 at 1:11 am |

    The simplest solution is to go to Start > Control Panel > Troubleshooting > Run Programs made for previous versions of windows > Then a popup box will appear that has Program compatibility. Click on the “Next” button, the computer will scan for incompatible programs, highlight the PED program that you are having problems with, click on the “Next” button, check the box next to “The program worked with earlier versions of Windows but will not install or work now”, click the “Next” button, click “Try running with recommended settings”, click “next” then save. That simple!

  25. Alice Hickie
    Alice Hickie February 9, 2012 at 4:48 am |

    Brother pe design will not work as you say on windows 7 64 bit. It will work on widows 7 32 bit.

    If you have enough memory, you can split your drive to install either windows 32 bit or xp.

    I have an apple mac, and pe design will not work, but I split the drive and installed windows 32 bit, it works to perfection and no more problems.

    I hope this is helpful.

  26. Margaret
    Margaret September 11, 2012 at 6:37 pm |

    I am having some issues. I have a windows vista and my PE 2, 3, 5 and 6 are for the Window XP. Is there anyway to configure this software so I can use on my Windows Vista. I don’t want to spend anymore money buying new software when I already have software.

  27. Iris Oladell
    Iris Oladell March 25, 2013 at 11:01 pm |

    Margaret;
    I run XP on my desktop but have Vista on my laptop. I went to the Brother website and downloaded the patch for PE Design 6 and my program runs perfect.

  28. Sarah
    Sarah September 5, 2014 at 7:52 pm |

    I’m not sure this is the correct topic to post this in, but it seemed like my best hope. I have PE Design V 6 and I installed it in compatibility mode on Windows 8, but every time I try to import something into layout and editing, it freezes and I can’t. Does anyone know what’s wrong/how to fix it? Thank you!

Leave a Reply