51 Comments »

Comment by Sharon Kendall

March 18, 2010 @ 6:35 am #

I think 3D is considered “obsolete” by Viking. They stopped supporting it last year. The dongle is completely re-programed to accept both 4D & 5D, so in essence your are getting a “new” dongle.

Comment by Linda Myers

March 18, 2010 @ 5:00 pm #

I’ve already told Huskvarna Viking what I think if 4D. I will Not invest another $1000 in an upgrade. I’m seriously considering dumping my Designer I USB and buying form a company that offers real customer service.

Comment by Rebecca Coletti

March 19, 2010 @ 8:41 pm #

Another offer to suck us in. I am so upset with this software rip off. I’ve paid good money the first time, paid a “special upgrade” price for the “better” software and now only have one machine that it will work on. I’ve tried all the fixes for the dongle to activate and nada. They are not going to give us 3d people a Windows 7 fix!!!! I am computer savy so they are not snowing me on this one. When this computer (with XP) crashes again-which is why we got new computer with Windows 7- I’ll give up 3d and go look for something else.

Comment by Birgit

March 21, 2010 @ 4:19 am #

Hi. I have tried to help a friend with Vip PRO, but when she will use the digitizing program Cant find linie 66. in DLL-library.
can you help us out here?
Kind regards
Birgit

Comment by Heidi

March 26, 2010 @ 4:58 am #

I am not buying anymore comp. sewing machines or software, they go out of work after 2yrs. I paid $1200 for 4 featherweights and I will go back to a nice old black straight stitch sewing machine enough is enough.

Comment by Janet

March 27, 2010 @ 9:11 am #

I have just purchased 4D because my 3D would not work on my new computer system. The store has the 4D Extra on sale for half off (giving me nothing for my practically new 4D) I am wondering if I should purchase the 4D Extra for $400 or wait and pay full price ??? for the 5D?

Comment by Catherine

March 28, 2010 @ 7:08 am #

Hello, I am thinking of purchasing Vikings ‘Autodigitizing’ and was wondering someone could tell me if you can get as good results as manual digitizing with it. I have some basic digitizing experience, but would also like to know if it is very user friendly. If anyone can give me any ifno on this program I would very much appreciate it. Thanks.

Comment by Joan

April 8, 2010 @ 9:46 am #

Hello,
My husband and I are so tired of all these expensive machines, D1 had problems and then my DSE had the motor burn out at 17 months, but still under warranty, thanks for that. I upgraded fom 3D to 4D when my computer went out and went to vista. Was afraid the outher program had been currupt. My husband felt sorry for me when the DSE went out and bought me the Topaz 30. The only good thing about it is it has the bigger hoop thean the mega. I asked Husqvarna if the older machines would be upgraded and they say only back to the DSE. We’re left in the dust again. I think I spend too much money on all the, I”m 70 and I only do this for family and a hobby.

Joan

Comment by Elizabeth M Owens

April 15, 2010 @ 5:18 am #

Yet again Viking Husqvarna are planning to exploit their loyal customers. I have a second hand copy of 3D professional, which is very good but no longer supported by HV. I am also on my 3rd Viking Husqvarna sewing machine, but am fast moving over to Janome – I have a Janome e350 embroidery machine, which gives superb quality work. I will definitely not be buying any more Viking Husqvarna products as their main motivation appears not to support customer loyalty, but sell soon to be obsolete software at very high prices!

Comment by Judy F.

April 25, 2010 @ 8:35 pm #

I bought my Designer I back in 2001 and received System 5 for free. I found it not to be user friendly and only used it for Disk Manager to create the D1 Floppy. Was scared to death that I would lose the dongle.

Then switched to SewWhat-Pro and it created the D1 Floppy very well. Dumped the HV software and never looked back.

I now have an SE which will probably be my last Viking machine. I am pretty computer savy and I found the Communication software that came with the SE to be the hardest software to get installed just so you can update the machine. Why not allow you to use a flash drive for updates?

Don’t be afraid to check out the other software that is out there. Just because the dealer says you need the HV software, doesn’t mean you do.

Comment by Dianne Calderwood

April 26, 2010 @ 5:22 am #

Hi All Viking users,

I agree with most comments posted .I’ve had a Viking since 1997 and have spent thousands of dollars since. I do like Viking,but, they keep changing things so that you have to upgrade, or start over with another brand. I’ve been tempted to change to Brother, but, with so much money invested with Viking, I’ve decided to stick it out with what I have!! I have a “D1-USB & S.E. I started out with a “ROSE” and had no problems what-so-ever. Of course ,it didn’t have the extras, today’s machines have.
My “XP” computer crashed and I went to “VISTA” and that was another learning curve !! Whew…too much brain over-load & $$$.

Comment by Alice Bain

April 26, 2010 @ 10:13 am #

I have Des.1 (floppy) 3D and it now transpires that I have to pay extra to get a floppy when they used to enclose both CD and floppy when buying designs direct from Head office – not very good of the company.

Comment by Trudy

April 26, 2010 @ 11:30 am #

I can’t complain about Viking, I guess I’m just lucky to have a great fabric shop near where they sell and service and teach classes, not only on sewing but embroidery and the software from Viking.
I traded my D1 for the SE it has been a very good machine.

Comment by Myrna

April 26, 2010 @ 3:17 pm #

I just recently got Windows 7 and 3D will not work with it. I have Embird and am considering SewWhat. Not paying out more money and have it not work every time HV changes.

Comment by Dixie Ann Scott

April 26, 2010 @ 3:54 pm #

I’m also fed up with all the Viking high prices. When I switched over to the 4D Extra Software, My computer with XP could not handle the extra graphics so I had to upgrade my computer along with the software. I have the designer diamond and it will be my last machine from Viking. I am not upgrading to 5D even though I like some of the new features. If anything I will switch to Embird.

Comment by Chris

April 26, 2010 @ 6:43 pm #

Ladies,

3D will work with Vista and Windows 7. I have several customers that came to me with this same issue ready to upgrade to 4D. I suggested we try following the steps outlined on Jan Henning’s (rip) website sewmuch4retirement.com and in all cases 3D is up and working. So, please before deciding how bad Viking is, take a peek over there and go through the step by step process, not skipping anything and see if you can’t make your software work. The new versions are too keep up with changing operating systems from Microsoftand provide enhancements, just as vector drawing that people are begging for, and are not just to get your money.

Chris

Comment by Solveig

April 26, 2010 @ 11:15 pm #

I have a Diamond – and love it. I have upgraded each time with the new software, and am not sorry. It is the most user friendly software. My problem is that i upgraded my computer with windows 7, and the 4D Extra programme freezes, I have to manually close down the computer each time. I am desperate for help, have contacted Husqvarna but am still waiting to hear from them – any suggestions?

Comment by Kathleen

April 27, 2010 @ 5:34 am #

I have windows XP and Windows 7. I have not had any probllems with the upgrades to the current 4D. I have the Designer 2 and was considering the Diamond but did research to find there are computer problems. I still use the the 3D reader-writer box with the 4D version on both computers with no problems. I love my Viking and would not even think of sewing with anything else. My last electronic was a Singer 6268 which was in the shop more than I had it sewing. The trick to Windows 7 is making sure if your comoputer is 64 bit driver and installing it correctly.

Comment by Chris

April 27, 2010 @ 7:17 am #

Solveig,

There is a patch for Vista/Windows 7. Have you run a smart update on the software and installed it? Did you email or call software support? You do get 1 free call to help or your dealer can call for you.

Chris

Comment by Joan

April 27, 2010 @ 3:52 pm #

in reading the comments it seems like very few happy people. I have a D1, love the machine but now running into problems with software. My machine takes floppies and I have windows 7 which does not support floppies. I was told to update the machine it would be $500.00. were does it end? I firmly believe the viking machines are made to last for more than a few years. what is wrong with pricing the software reasonably and most people will happily update. I do hope that the company is reading these.

Comment by Sandra

May 3, 2010 @ 9:48 pm #

I’ve had 5 Vikings and have loved all of them, and still have three. I have upgraded each time, from System 5 up to 4D Professional. Each time there has been newer things that make it the best there is! My Diamond is wonderful! Learn how to use your machine and your software corretly. There is tons of info out there!

Comment by Neil

May 12, 2010 @ 2:22 pm #

Ladies and Gents. The issues with dongles can be caused by all sorts of reasons, it can be antivirus software blocking communication as well as an out of date dongle driver, or an issue with the motherboard of the computer! Bill Gates updates his operating systems and so a new driver has to be developed to match it. When you upgrade eg to Windows 7. Don’t despair, help is at hand. Sew much for retirement.com has been mentioned, you may also find the following article useful. It deals with hasp dongle issues so you may find other software mentioned that uses hasp dongles for protection, but the flowchart is great for checking you have checked through everything in a logical manner!
Good luck! http://www.husqvarnastudio.co.uk/hasperrors.pdf

Comment by Lisa

May 12, 2010 @ 6:39 pm #

Kathleen,

I had the same issue. This is what I got from Viking:

Groove 2007 is a desktop application designed for document
collaboration in teams with members who are regularly off-line or who do
not share the same network security clearance. It allows users to work
with a set of files that are shared among them.

To disable or uninstall it, please do the following.

1. Click the Start button.
2. Click the Control Panel (click Classic View if needed).
3. Open Programs and Features.
4. Select Microsoft Office 2007 and click the Change link at the top.
5. Locate and select Office Groove 2007 and click the drive icon next to
it.
6. Select Not Available from the menu.

You will see a progress bar and will be prompted to reboot the computer.

Comment by C.W. Peterson

May 30, 2010 @ 11:42 pm #

I suggest that those who are dissatisfied with 3D/4D & HV check out Bernina. The new Artista V.6 software is vector-graphics-based and the Designer Plus pkg. has CorelDraw built in; it works w/Vista & Windows 7. It converts to most other formats including VIP & VP3. There is a learning curve in that its icons & menu set-ups are quite different from 3D/4D. But the added features & ease of digitizing make up for it, plus upgrades are more reasonable. Bernina can’t be beat for its education & support; there are frequent, free online webinars & lessons, among other things (check out their website for lots of demos & free projects, at berninausa.com). Bernina is the only Sewing machine co. still family-owned, which means quality & customer service come first. HV is owned by a conglomerate that also owns Singer & Pfaff — hence the drop in quality & customer service, & increase in costs over the last few years. (I work for a small dealership that dropped Pfaff for those reasons & more; & yes, we are a Bernina dealer.)

Comment by Julie

July 15, 2010 @ 4:55 am #

To be honest, it is not unusual for software vendors to have older products come to an “end of life” – Viking is absolutely not doing anything unusual. As a software developer, I know first hand how quickly software versions become unmanageable when new operating system versions come come. For example, if you have shipped two software versions, and a new operating system such as Win 7 is released, it becomes very expensive to support all of the older versions as well as new ones that are being created.

As a side note, I haven’t had any trouble running my 4D software on Win XP, Vista, and now Win 7.

I realize that this may be frustrating, but at some point, it should be directed towards Microsoft for rewriting their operating systems in a way that makes it necessary for software vendors to make changes with most releases. Customers always have the choice to stick with what has worked for them in the past.

Comment by Jenny

August 23, 2010 @ 10:24 am #

I have just bought the new “Ruby” my first Husqvarna so I hope I will not be disappointed. Can anyone tell me please what software to buy that is suitable for WindowsXP. Having read a lot of the emails I am really worried that I have made the right choice being an avid Janome Memorycraft 9700 user and well pleased with both machine and software since 2006.

Comment by Sue

August 28, 2010 @ 9:29 am #

I currently have the basic 3D and have been told that it will be inoperable within months unless I have installed on a computer that will not be updated or receive internet updates. ( I am using WinXP–and was told not just the operating system upgrades, but the frequent “auto updates” that come a number of times a month from Microsoft) My choice now is purchase a new computer so that I can function in the rest of my life and leave this one to run my embroidery software, or upgrade my software. I have decided to upgrade the software because I feel somewhat limited by the few features of 3D. However, I have read all the blogs and HV is not coming out very favorably. I have look at the new 5D Professional as well as the Bernina V6 Designer Plus. They seem to be very similar with Bernina being a little less expensive. I am very computer savy and I do a lot of photography and have Photoshop CS4, so am not sure that the Coral software would be a big attribute unless it makes it easier to work within the emboroidery software vs just importing art that I wanted.
I would appreciate any guidance.

Comment by Lori

September 4, 2010 @ 2:43 pm #

To Joan: I have windows 7 and a DS1 floppy. All you need is an external floppy drive (cost is from 29.99 to 59.99). This is what I use and it transfers with no problem. It’s been years since computers came with floppy(A) drives so I have used an external one for my last two computers and my laptop. Since I also have a Brother machine which requires floppies I use my external drive a lot. I did upgrade to 5D as I liked a lot of the new features. For those complaining about necessary upgrades I am sure with enough research you will find that for up to date support with any software program be it for embroidery or many others you will need to update it every so often. As a bookkeeper I know that my employer has to upgrade Quickbooks at least every 4 years to be able to get support. As someone else said learn your machines and software – get help if you need it and have fun!!!!!!!!!!!

Comment by Connie

September 7, 2010 @ 10:46 am #

I stopped buying new Viking products a few years ago. I love my D1 and am intrigued with some of the new machines and software. Even so, I’ve decided not to pour money into a company that has absolutely no interest in customer relations. That could be overlooked if we could always depend on our local dealers but, sadly, that’s not always the case.
There are other machines and software out there that I will be happy to spend my money on.

Comment by Fran

September 15, 2010 @ 7:18 pm #

After installing 5D, I try to enter one of the other modules, but I keep getting the error message, “You must activate your dongle to use this module. Go to 5D Configure and select Activate Dongle.” I have done this over and over and still get this message. I can get to the design view initially, but can’t open Design Creator, or any of the others. What am I missing? I went from 3D to 5D, and I have XP on the computer.

Comment by Margaret

November 4, 2010 @ 1:14 am #

I purchased a Diamond and I am not happy at all, it sounds like a Chaffcutter and shakes incredibly. When I use the embroidery unit it starts off well and then it makes this noise and if you inspect the underneath it looks like a forest of trees which is the top thread bulking up underneath. I have been told it may be the tension but as I said it does half the embroidery fine and then the forest thing happens. I agree there is not a lot of customer service from viking. I would like to know if anyone else has had this problem and what was the solution.

Comment by Becky

January 7, 2011 @ 3:29 pm #

I’d like to know why software support costs anything?? One free call?? Absurd!

Comment by Penelope

January 20, 2011 @ 11:34 am #

I too have run into problems regarding a new computer with Windows 7 and 64 bit operating system and 3D software for Designer 1.
The Wizard feature installed 3D software and I had the option of selecting USB or Floppy disk to manage my designs. I selected floppy disk option because that is what my machine has at the moment. I was thinking of purchasing an external floppy disk drive in order to manage my designs. I then decided to upgrade to USB port thinking it would be a matter of uninstalling and reinstalling the software and selecting USB port to manage my designs.
I placed the USB upgrade with my dealer and reinstalled the software but now I find I no longer have the the option of selecting USB port. Message reads ‘Error: Floppy disk drive found’.
I am able to read designs, unzip designs, change colours etc. I can even open old HUS, VIP format designs. Everthing works except that I am now unable to change from floppy disk to USB port in order to mangae my designs. The option does not show up in the ‘Send 1 or Send 2 tabs either. Can anyone help with this problem?
I have been in contact with Software Support but I am told my computer is behaving erractically because it is a 64 bit not a 32 bit! Thanks

Comment by Viviane Valentine

February 14, 2011 @ 12:43 pm #

I’ve been reading and re-reading comments posted here and elsewhere regarding 3D and windows 7. The one thing that is consistantly missing from this discussion is if you have a Viking Rose, You need to use a Reader Writer Box to transfer designs from the computer to the machine itself. Oh sure, I can still use my 3D reconfigured for Vista/Windows 7 but when I go to export to the RW Box it says it can’t find the box. I am very disgusted with HV and am at this point looking to go back to windows xp on an older computer I still have.

Comment by Catherine

February 19, 2011 @ 12:12 am #

I’m new here, but just stumbled into my local shop and discovered that Viking now has the Diamond (be still my heart), and that my once-top-of-the-line #1+ is now considered somewhat “obsolete.” Since I bought it when they first came out and remained much too busy to learn how to use everything it could do, I’ve decided to learn to use it properly now.

But, I’m really excited to hear about the 5D Professional Software and am left wondering if any of this can be used with my machine. Does anyone know the answer to this?

I bought software when the first software program came out for my machine, and I notice that they have a $500.00 off exchange program for any software. I remain hopeful that this stuff would still work with mine, but got a bit worried in reading through the posts. Wouldn’t it be disgusting if now that I have the time, and no money, the stuff I’d like to do is no longer in my reach?

Any help will be appreciated!

Catherine

Comment by Carolyn Duncan

February 24, 2011 @ 2:46 am #

Hi,

Yes the 5D can be used to create designs for most embroidery machines apart from the Bernina range. You just tell the software that you have a 1+ when you install it. Your only possible problem is that your reader writer may not be compatible with the software unless it is a USB version.

Carolyn Duncan
Author of Husqvarna, Pfaff and Sewing Tutorials

Comment by chuck graham

February 25, 2011 @ 3:39 am #

Just a note to those like me that still have the 3D software….it does work on a Windows 7 machine, but it MUST be a 32 bit operating system….will NOT work on a 64 bit system…

Comment by Sue Davis

March 7, 2011 @ 7:57 pm #

Interesting to read all the comments. I found that 3D was not happy with my 64 bit lap top, but continue to work just fine on 32 bit system. If anyone is plannign on upgrading to 5D professional, now is a great time, got a notice from HV $500 off the professional price – sorry i can’t tell you for how long the offer is the website might – I tossed the email. First time ever that HV offered anything like this, and I have had their embroidery software since DOS. Picked mine up today. Since I did not upgrade to 4D, I’m exicted to see what they’ve done. Happy sewing

Comment by Erica Robertson

March 9, 2011 @ 3:53 pm #

One way to get old embroidery software to work on a Windows 7 machine:

I recently had quite some adventures in software and computer operating systems when my laptop died. It was an old laptop running Windows XP with Husqvarna VIP Embroidery (purchased in 2003?), a USB dongle, and a USB reader/writer for a d-Card. I finally have the old software running on the new laptop. Just in case any of you find yourself in a similar situation, here’s my set of lessons learned so that I could keep using the old software and the old embroidery machine I had – with the new computer:

1. If your old embroidery software won’t install on a computer with Windows 7, check with the manufacturer’ s website for any software patches available.(There were none for me!).

2. If you have Windows 7 Premium Home Edition, you can’t create a virtual XP machine on which to run your old embroidery software. However, you can spend $90 and upgrade your operating system to Windows 7 Professional through the Microsoft website.

3. If you have Windows 7 Professional, you CAN create a virtual XP machine. You’ll need to go to the Microsoft website to download at least the first two items listed below to be able to run XP on Windows 7 Professional:

a. Windows XP Mode Download (~ 500 MB file)
b. Windows Virtual PC Download

4. The computer you have running Windows 7 Professional needs to be “Hardware-Assisted Virtualization” (HAV) enabled. You can go to the Microsoft site to download the Hardware-Assisted Virtualization Detection Tool. Depending on what results you get from running this tool, you may have to do additional things as suggested by Microsoft (e.g. you might need to download another file). My new laptop was HAV-enabled so I only needed to download the two things in paragraph 3 above.

5. Use the Microsoft website to learn how to use Microsoft XP Mode and Windows Virtual PC. Once you have that figured out, you can install software to the XP part of your computer (it’s like having your hard drive divided so that one part runs Windows 7 Professional and the other part runs XP). Make sure you restart the computer for the software installation to take effect.

6. Make sure you have updated dongle drivers – see your manufacturer’ s website for updates. If you have to download a new driver (an executable file), you’ll need to find it (so download it to a folder you’ll be able to remember — I put mine in the folder with my embroidery software folders); then open it by clicking on it; and following it’s setup/installation instructions. Remember to restart your computer afterwards so that your embroidery software will be able to find the new driver.

7. When you open the Windows XP Mode on your computer, (I do this from the START menu and then open Windows XP Mode), there is a little menu bar at the top that has drop-down menu arrows (Actions, USB, Tools, and Cntrl+Alt+Delete) . Make sure that you click on the USB arrow. You will see all of the USB devices connected to your computer on the drop down list. You need to click on “attach” for both your dongle and your reader-writer before you can open your embroidery software (otherwise you get a nasty message about not being able to find the dongle). THEN, you can open your old embroidery software and go forth and create beautiful things!

This might be a painful process to go through, but worked for me. I was able to open my embroidery software, put a file on the reader-writer card, and stitch it out!

Hopefully this will help someone if they have old embroidery software and new laptop compatibility problems (I couldn’t find any useful advice for my situation online). Happy embroidering!

Erica Robertson

Comment by Robyn

March 12, 2011 @ 10:29 pm #

I just upgraded from Designer 1 to the Designer Diamond and up to 5d professional. Struggling to get my machine to recognize the majestic hoop and wants to reconfigure the embroidery unit every time I put the Majestic on. Any ideas?

Comment by alta du toit

April 4, 2011 @ 4:51 am #

Hi There,

Just wanted to know if the Pfaff 5D Embroidery Software will work on a Apple Computer.

Regards
Alta

Comment by Rosa

May 30, 2011 @ 8:05 am #

Hi Alta,

I just went to my local HV gallery because they had a special demo/survey with the Ruby. I asked about Mac compatibility and it’s a no. They said they have some customers that run Parallel or one of the virtual Windows software and it works for them. However, if you have a problem they can’t troubleshoot, give advice, etc. I did put in my survey that they definitely need to make their products Mac compatible. Hope that helps.

Rosa

Comment by Brenda Dean

July 30, 2011 @ 9:35 am #

I have the #1+ viking,customizing,digitizing with reader/writer card, windows 95 0n a floppy, I also have a laptop with XP, a laptop with Windows 7, and a desktop EP Professional Black, and a desktop that is wore out with Windows 98 that my customizing and digitizing program has been on since 1996. Probably don’t have 5 hours of working on any of it. I know I just need to learn to use this but was just wondering if it was possible to us it on one of my XP or Windows7. Brenda

Comment by Michelle Mallet

August 6, 2011 @ 4:18 am #

I am comptemplating purchasing embroidery software 5D for my Viking Ruby machine but after some research and reading all of the above comments am hesitating. I wonder if 5D is worth the money? I do agree that Viking
upgrades and whatever are complicated. Have been trying
to decide between 5D and Embird which apparently seems to be a popular emb. software. Any thought anyone?
Thanks
Michelle

Comment by Bob Schmidt

October 8, 2011 @ 7:40 am #

We have a Designer SE Limited Edition. When we attempt to open a design and the machine it tells us “Out of Memory” and will do nothing. Help!!! Where is the memory, how can it be increased? Or what has to be removed?

Comment by R Dunlap

October 10, 2011 @ 7:45 pm #

I have a Designer 2, and the dongle for my software has broken. Viking says it is out of date and they don’t have any more dongles, so even though my software still works fine on my computer, I can’t get designs to my D2. Unless I can find a replacement set at a REASONABLE price, I am selling my D2 and moving over to Bernina. The Viking machines are designed solidly to last for years, but now, although mine still sews like a champ, is totally useless to me for embroidery.

Comment by B Coffey

October 26, 2011 @ 6:07 am #

I agree with all of the above complaints about the 3D and 4D software. It is a wonderful product although it takes a huge learning curve to use it. That said, I am tired of the prices charged by this company and the stupid dongle-it is a real pain. As for calling for tech support-forget it. My experience is that they either do not answer or take forever to get back to you via email. When I bought my 4D “upgrade” for $1500.00 I called for help since I use a Mac computer with parallels and windows. I was told by their tech support that the product would not work with parallels-tough! Fortunately, I am computer savvy and figured out the problem myself and have been using 4D with no glitches. I will not buy any more Pfaff software however due to lousy customer service and absurd pricing. I plan to switch to Designers Gallery when I need a new program.

Comment by Jill Metcalf

October 29, 2011 @ 5:31 pm #

I’m extremely happy that I did as Erika did: virtual computer with XP operating system on my new laptop with Windows 7. My 3D Professional works GREAT on the virtual side, but I’m stumped how to USE MY EXTERNAL FLOPPY DRIVE WITHIN MY SOFTWARE. When I click on READ or WRITE within my Disk Manager, it says “ERROR–NO DISK IN DRIVE. (even though that’s NOT TRUE).I know that my external floppy drive works because if I click on MY COMPUTER,then click on FLOPPY DRIVE–I can READ all the designs on my external floppy. HOW TO MAKE MY 3D SOFTWARE READ AND WRITE TO MY EXTERNAL FLOPPY WITHING DISK MANAGER WHEN IT DOESN’T SEE IT? Can anyone give me some suggestions about what I can do?

Comment by K Kuske

December 25, 2011 @ 7:28 pm #

I just bought a new computer — Windows 7 — still have 3D embroidery. It will not recognize the dongle.
I’ve tried using Janice Hennings tips, but could not download the files she mentioned. I went to other websites for a trouble shoot — nothing worked.
I’m computer savvy and gave up after about 2 hrs. of trying. I learned from this blog that it will not work on a 64 bit system (which I have). I’m also tired of spending big $ on HV software and machines that are not upgradable for free or a reasonable price. I have an SE, this is my 3rd HV machine of 5. I’m seriously considering switching to another mfg. I own other expensive computerized machines, like a Statler Stitcher and they always give free upgrades to their software and free phone tech support. Not afraid to spend $ on a product as long as the mfg gives good support.

Comment by sue

December 29, 2011 @ 3:29 am #

i just bought a 4d reader writer & usb cord from ebay for my husqvarna rose, and was told it would run with my 3d embroidery studio software, but I can’t get it to work. Can any one help? Error message says no reader writer found. Thanks.

Comment by Al

March 21, 2013 @ 6:41 am #

Hi there. I have Pfaff 3D, 4D and 5D installed on my system. I am having no problems with 3D and 4D – all is well. The problem is with 5D – when I send a pattern to my embroidery machine my PC kicks out an error message saying ‘incompatable software versions, contact smart update’. Does this mean I should uninstall all previous versions before 5D will work 100%?

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