Hi
I have Husqvarna Customizing embroidery system 5 (version 5.1) which I use all the time with my husq. designer 1. Recently my computer crashed so I bought a new Dell one. The problem is it came without a port for the dongle. I had a port put in and it will not recognize the dongle. It works fine when the same port was installed in another computer so it is obviously a Dell issue. HELP. Husqvarna does not supply support for this software anymore. Thanks,
Cathy
Dear Cathy,
It could be the operating system or some Dell computers have issues with VSM software. What platform was the other, successful computer operating?
The Version 5 software is not compatible with any operating system after Windows 98. The V5 dongel needed a parallel port which is no longer standard.
You can have your drive partitioned and run Windows 98 on one side and XP or Vista on the other. This will probably work.
You could get a second hand computer system just to run your V5 software. Most that have a parallel port would be given away.
You can purchase the 4D software.
At the Husqvarna Viking website at
http://www.husqvarnaviking.com/global/8588.htm
There are two references in the FAQ’s to the known Dell incompatibilities A25 and A26 see below.
I would not recommend that you make changes to the BIOS(Basic Input Output System) UNLESS you are very experienced with computers.
Carolyn Duncan
www.sewwhatdesigns
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A25
The dongle is not recognized on the Dell Dimension 1.4ghz computer
The default printer setting for this computer (ECP 378h DMA channel OFF) is not compatible with the dongle. This setting has to be changed in the BIOS. Upon booting up the computer enter the BIOS by pressing F2 on your keyboard, locate the settings and change it to either:
Mode AT I/O 378h
PS/2 I/O 378h
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and A26
Error “No dongle attached. Cannot open program” after my computer goes into “hibernate” mode
At present, this is only a known issue with the Dell 8100.
This happens because the power to the USB dongle is dropped when the computer hibernates, causing the dongle to stop functioning correctly until the computer fully reboots.
On computers which have a parallel port, this can be solved as follows:
Restart the computer.
When the computer restarts, enter the BIOS.
Find the settings for the parallel port (LPT1) and change it to Bi Directional.
Save the BIOS settings and exit.
This should prevent the loss of power to the dongle during hibernation, even though the dongle is on a USB port rather than the parallel port.