For all those who are still struggling to install 3D with Windows 7 – here’s what worked for me. I have the Professional full version of 3D and recently upgraded to Windows 7. Initially, I couldn’t find the “patch file” for the dongle. What I discovered is that the link to the patch file is incorrect. You need to go to the address bar and change www.emnetsoftware.com to www.vsmsoftware.net to find the patch. For full details of the installation process and the drivers etc. you need, go to www.joeldare.com

Wanda White

I own a Husqvarna Viking Iris 600 and a VIP Customizing Embroidery System. BUT my computer runs on Windows Vista. What is the best option for me? I considered switching my operating system to XP, but my laptop doesn’t have a port for the dongle. Additionally, I’d prefer to keep the VIP Customizing because I have Crown Plus Collection CD-ROM (part #756 200100) that I’d like to be able to use with it. (I’m not sure it would be compatible with other embroidery systems.)

Another question: the ready-to-go embroidery cards, which I plug directly into my machine, seem to work fine, at least electronically. But today when I tried out one of the designs, the stitching started out fine but then started to get sloppy and the needle seemed to get stuck in one section of the fabric and wouldn’t move on. The tension and stitch length were all set to normal. When I took it off the machine, I noticed the fabric wasn’t taut on the hoop. It seems it had loosened the fabric as it stitched. How do you combat this?

Thanks,

Janie

Hi Janie,

If you want to keep the VIP software you are going to need to run XP. What some people do is to divide the drive and have both operating systems running on it. But this does take up a lot of space. I would suggest you get a cheap laptop and have XP installed on that. Dongel ports are an issue as the old ones do not exist anymore. I would suggest that you get an Ultimate Box and use this instead of the reader writer. This comes with it’s own software that is compatible with any designs.

It sounds like either the fabric moved in the hoop or the stitch density or needle caused the fabric to move. I would try a new needle preferably a topstitch or titanium embroidery needle and redo the design with a good stabilizer and making sure that the hoop is nice and tight. If the design is very dense it can cause problems and may need added stabilizer to help it to stitch out correctly.

You can purchase a product called “Hoop ease” to give added grip but I just make one out of the non slip fabric to go under rugs.

Kind regards,

Carolyn Duncan
Author of Husqvarna, Pfaff and Sewing Tutorials

I am attempting to install Husqvarna 4D sketch. I have a new computer with Windows 7 and am trying to install it using the 5D Embroidery system dongle. I have read that you can’t install 4D sketch using windows 7 without segmenting the hard drive. Unfortunately this is not possible. Is there talk of a 5D sketch or some other way it is possible to install the 4D option? Thank you so much for your informative blog.

Hi,

It is not the platform that is the issue.

I have converted to windows 7 and can run both my 4D and 5D off the 5D dongle. My 4D Sketch was initially the stand alone module as it was not available when I first purchased my 4D Pro package.  I installed the 4D embroidery on Windows 7 and then the 5D embroidery software the 5D dongle runs both. It may be ok because I have the full Professional package of both 4D and 5D.

There are updates for the 4D system available on the viking site for windows 7. You need to have 4D embroidery updated to the 8.3 version to install the 8.31 Update

If you have 4D Embroidery installed you will be able to access this from the registration page. If you download this you may be able to run the 4D Sketch from the 5D dongle.

…………………….

4D Embroidery System 8.31 Update

Installs a new dongle driver and minor fixes for Windows 7

Requires your system to have already been updated to version 8.3 before installation.

…………………….

The  various packages available are on the Husqvarna Viking website. 

Hope this helps,

Carolyn Duncan
Author of Pfaff, Husqvarna & Sewing Tutorials

I have a Viking #1 / 1250 that has never been used are there any instructional videos available for it so i can learn to use it? – Dolly

Hi Dolly,

Our tutorials are mainly for the embroidery software you use on your computer, rather than specific machines. If you need an instruction manual for your machine, you may be able to download one from the Husqvarna/Viking website, or you could try your nearest Husqvarna/Viking dealer.

the Team @ Secrets of Embroidery

Hi – I recently purchased the 5d embroidery software to try to fix some issues my Mother was having with her 4d software. She has a Designer SE and she loves the machine very much. Unfortunately we cant say the same about the software. One of the biggest problems we were experiencing was when we tried to send more than one design per session. What I mean is when my mother finished a design, or changed her mind she was no longer able to send another one. We would only be able to send the first design and after that it kept telling us that another application is sending to the machine. Most of the time it wouldnt even send the design. I tried restarting the software and my machine and nothing worked. I had to restart my computer to be able to send another design to my machine. So I went to my local Viking Dealer and I spoke to them about my problem. The sales person assured me that if I bought 5d this problem would not exist. So I spent the $400 and I bought the 5d software. Lone-behold its the same problem again. I have tried every update and tweak on my computer and machine that I can think of. Help me please!!

Hi,

I seldom use the send option preferring to transfer the design to the machine memory fully.  It is my understanding of the Send function that it will transfer a design to the temporary memory only. You may need to delete it from the sewing machine  before it can send another design.  Which machine are you sending to?

Carolyn Duncan
Author of Husqvarna, Pfaff and Sewing Tutorials

I have a question I would like to ask on the blog – how to remove a corrupted font (one I created) from 5D Embroidery – but I cannot find any information on what I need to do to be able to do this.

Hi,

I assume that you have made the font with QuickFonts. The location of the font that you have made will vary depending on the windows platform that you are running.

If it is Windows 7 then the fonts you have made will be in the folder C:\ProgramData\VSMSoftware\5DEmbroidery\Fonts\MyFonts.

If you  are running Vista  then try C:\Users\AllUsers\VSMSoftware\5DEmbroidery\Fonts\MyFonts.

If you are running XP then go to C:\documents and settings\AllUsers\application data\VSMSoftware\5DEmbroidery\Fonts\MyFonts.

They may be hidden, so if you do not see these files you will need to go to Start/control panel/folder options/view and tick show hidden files and folders and display the contents of system folders. Click apply.

Once you delete it from the MY fonts location it will disappear from the Embroidery software.

Carolyn Duncan
Author of Husqvarna, Pfaff and Sewing Tutorials

Please tell me how to move my thread list and design organizer from 4D to 5D without manually re-entering all that info. I thought it would transfer but it didn’t. Thank you, Susan.

Hi Susan,

I assume that you still have your  4D installed. In 4D configure you need to go to Backup My settings. This will create a Zip file of any threads , motifs etc that you had in 4D. Remember to save it to a location that you can find it again. Then in 5D configure go to Restore my Settings and find the zip file.  Just follow the prompts and all should be well.

It is a good idea to make a zip file of your settings and store in an external source as you just never know when your computer might take a dive.  I TRY to back up everything on my computer monthly!  If you delete the 4D software without making a Backup of the Settings then you have lost that information.

Carolyn Duncan
Author of Pfaff, Husqvarna and Sewing Tutorials

I have a new laptop with Win7 and have installed Autodigitizing version 4.0.  After restarting the laptop, I click on the autodigitizing icon, and it keeps giving me the error, “E020C — Dongle not found. Please attach it.”  The dongle is in the USB port, so I am not sure what to do.  Please help.  Thanks, Helga

Hi Helga,

Autodigitizing was designed to run on XP and it was discontinued before the newer platforms so it does not have a dongle drivers for Vista or Windows 7.  I run my Autodigitizing on an older laptop that runs  XP.

Your only option on your new computer is to segment the drive and run XP on one part of the computer and  Windows 7 on the remainder.

Autodigitizing is not supported any longer as there was some sort of  issue between the developers and VSM.  It evolved into Generations as independent software. Which means that most of the older Generations tutorials on the net can be used with Autodigitizing.  It was unfortunate as the software is great.

This link has an old Vista fix for the generations dongle. Could be worth a try but I think that Windows 7 may not be happy with it?

Carolyn Duncan
Author of Pfaff, Husqvarna and Sewing Tutorials

Hello,

I have  an H-V #1+ and I just purchased the 4D reader/writer kit to use with my machine.  I am able to write one design at a time to the card but that is a pain when I am trying to write alphabets!  When I am in the organizer, I select all of the designs I wish to write to the card and click “send 1″ it sends only the last one of the selection.  If I select multiple designs and click “File>Send multiple” It says “Communication has not been established with the machine, please ensure machine is on and all cables are connected properly”  I don’t know that I have the ability to connect directly with my machine, why can’t I just write all my designs to the card?

I own the 4d software and am trying to install or import fonts that I got online. I unzip the package and all the fonts are there but how do I install or import them to the 4d program so it will see them? The fonts work if I double click on a single letter or symbol it will open the 4d program and the font appears on the screen, its very difficult to use it this way, is there a way to install or import the font to 4d?

Thank you – Paul

Hi Paul,

If you are referring to a collection of letters that someone else has digitized then you can only open these as single designs into 4D and then align them as words.  You cannot import already embroidered fonts into the 4D font folders.  Nor can you align them using the Font Line type options.

It is really easy to create an endless supply of your own fonts by downloading true type fonts. Your first step is to install them in the Windows font file on your main drive.

Once this is done they will be available for you to use to create your own fonts in the QuickFonts option in 4D Embroidery.  You can find this on the Letters tab.  Once they are generated into embroidery fonts they will be accessible through the MY Fonts Folder on the letter tab of 4D Embroidery.  They will be treated like any other font in the 4D Software.  A tutorial on this will be available in the next few months.

Carolyn Duncan
Author of Husqvarna, Pfaff and Sewing Tutorials