We have a comprehensive Help section where most questions are answered. To find the answer to your query, try selecting from one of the following topics:
Placing your Order
Making your Payment
Downloading & Unzipping files
Account Enquiries & Customer Reward Points
Embroidery Designs & Tutorials
If you haven’t been able to find what you need, use this form to request help from our Support Team. Include as many details as you can to ensure we can help you fully. For order help, mention if your payment was made via paypal or credit card and the receipt number.