no communication between 5D software and Ruby sewing machine

I recently purchased a Ruby sewing machine and 5D embroidery software. I installed things according to the directions and activated my dongle. The first time I tried to send a design from the 5D software to the Ruby via the USB cable, I am being told “Communication Module not found on the machine” and I cannot do the transfer. I then resort to copying the design to a jump drive and getting the design from the jump drive to the Ruby that way. Anyone know why I can’t use the USB direct to do the Send1

Control Panel


I have an older model Customizing Program in which I have lost the controls for lettering and shapes(I can still see the design and edit tab), from the control panel. I know I clicked the wrong thing and they just went away, but I can not bring them back. I am using the Customizing Embroidery System 5 on an XP machine. Please tell me how to get them back.

Installing 3D with Vista/Windows 7

For all those who are still struggling to install 3D with Windows 7 – here’s what worked for me. I have the Professional full version of 3D and recently upgraded to Windows 7. Initially, I couldn’t find the “patch file” for the dongle. What I discovered is that the link to the patch file is incorrect. You need to go to the address bar and change to to find the patch. For full details of the installation process and the drivers etc. you need, go to

Wanda White

HV Iris 600 & VIP Queries

I own a Husqvarna Viking Iris 600 and a VIP Customizing Embroidery System. BUT my computer runs on Windows Vista. What is the best option for me? I considered switching my operating system to XP, but my laptop doesn’t have a port for the dongle. Additionally, I’d prefer to keep the VIP Customizing because I have Crown Plus Collection CD-ROM (part #756 200100) that I’d like to be able to use with it. (I’m not sure it would be compatible with other embroidery systems.)

Another question: the ready-to-go embroidery cards, which I plug directly into my machine, seem to work fine, at least electronically. But today when I tried out one of the designs, the stitching started out fine but then started to get sloppy and the needle seemed to get stuck in one section of the fabric and wouldn’t move on. The tension and stitch length were all set to normal. When I took it off the machine, I noticed the fabric wasn’t taut on the hoop. It seems it had loosened the fabric as it stitched. How do you combat this?



Hi Janie,

If you want to keep the VIP software you are going to need to run XP. What some people do is to divide the drive and have both operating systems running on it. But this does take up a lot of space. I would suggest you get a cheap laptop and have XP installed on that. Dongel ports are an issue as the old ones do not exist anymore. I would suggest that you get an Ultimate Box and use this instead of the reader writer. This comes with it’s own software that is compatible with any designs.

It sounds like either the fabric moved in the hoop or the stitch density or needle caused the fabric to move. I would try a new needle preferably a topstitch or titanium embroidery needle and redo the design with a good stabilizer and making sure that the hoop is nice and tight. If the design is very dense it can cause problems and may need added stabilizer to help it to stitch out correctly.

You can purchase a product called “Hoop ease” to give added grip but I just make one out of the non slip fabric to go under rugs.

Kind regards,

Carolyn Duncan