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Downloading Help


 

Available for immediate download. Please click on each picture to see a larger view.

  

Downloading - Step by Step Guide.

  • The Secrets of Embroidery website is designed to work best with Microsoft Internet Explorer
  • Scroll down the page to see how to re-set your link if you have trouble downloading.

Download directions will be available on-screen immediately after your order is placed. You will also be sent an order confirmation email with your download details.  You can request a new download link at any time from your My Secrets Account area.

Download Key.
Your download key is the same as your order number. Write down the number or carefully select it with your cursor and press Ctrl-C (Copy). Make sure you don't include any blank spaces before or after the line of numbers.

Download Link.

On the same page as your download key, there will be a link through to the download page. It will show as one of the following:

 

  • An on-screen link like this. Proceed to download page
  • Or a link in an email like this.

Both links will take you through to the download page when you click on them.

 

 

The Download Page.

Either type your copied download key in the box provided, or if you used the Ctrl-C method,  insert your cursor into the space and press Ctrl-V (paste). Click on the Download button.


 

  

You will now see Download buttons for each downloadable item you ordered. This example shows embroidery designs.  Each item needs to be downloaded individually. Just click on each button to start the download process. The File Download screen as shown below will open.

 

 

If you haven't already selected your format on the ordering page (as in the case of our bonus sets) you will be prompted to do this now. Just use the drop down box to select your format and press the Update button.

 

 

Your link to download the bonus set will be updated to a download button.

 

 

File Download.

Choose the Save option from the box that will look similar to this: 

  

 

Saving Your File.

You will need to choose where to save your file to. Take note of the folder location you choose, so you can locate it again after downloading. 

  

Use the down arrow in the Save In drop down box, or the folder names to navigate your way through your local drive and choose the location you wish to save the file to. 

  

After you are happy with the folder you have chosen, click the Save button.  We recommend you always download your files to the same folder so you can easily find them. We use one called My Downloaded Files within the C: Drive.

 

  

 

Completing Your Download.

The file will start downloading and the green bar will show your downloading progress.  When the file is downloaded, the last screen lets you choose the action you prefer. 

  

Note: this screen also shows the location you downloaded to. C://My Downloaded Files and the File Name.. 

 

 

Click Open if you wish to directly open the zipped file, or Close if you wish to open your downloaded file later.

 

Trouble Downloading - Reset Link.

For security reasons, your download link is only valid for one download. If you wish to download again, just log in to your My Secrets Account, go to Order History or Purchases and click on the Request Download Link button next to the order or product you wish to download again. A copy of your download link and download key number will be sent to you by email.

Reset your download link if: 

  • Your download failed.
  • Your computer crashes and you loose files previously downloaded.
  • You can't find where you saved the downloaded files on your computer.
  • You want to download in a different design format.

Software or Browser causing trouble downloading?

If you have a problem downloading (downloaded file is corrupted), close any antivirus program working on the background of your computer and download again.  

Our site works best with Internet Explorer. Downloading trouble could be caused by using an older-style browser, especially Netscape.  The best solution is to upgrade your browser and try again.    Try Disabling Norton Internet Security if you have it running. (this is a different program from Norton AntiVirus.)

 

 

 

 

  

 
If have any further queries please Contact Us and we will be more than happy to help.
 
 
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