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Paypal Payments (processed immediately unless made by Paypal e-check)
- Before making your payment you will need to browse our site and add the designs and tutorials of your choice to your shopping cart, then go to the checkout.
- More information is available on our Payment Option page for different methods of payment and selecting them at the checkout.
Making your Paypal Payment
Click the Paypal button at the checkout and you will be transferred to the Paypal website where you can follow the on-screen instructions to pay for your order.
Important Note: When your Paypal transaction has been completed please wait for your browser to return to our site. This can take up to a minute. If you don't return to the site we will not know that you have completed your order. You will not receive the email receipt and instructions for downloading any downloadable items, and any other items will not be shipped to you. If your browser does not return automatically there is a link you can click to bring you back.
Your Order Confirmation
After your payment has been made. A download link is sent to you by email to download from. If you dont receive the download link and order confirmation or have trouble making your payment please check the following.
Order History in your My Secrets Account. Make sure you log-in with the email address you used for your Paypal payment. Your order should show here and you can reset your download link and try again.
Alternative Email Address. If you used a different email for your Paypal Account the order confirmation may have been sent there. Check your Secrets email account and your Paypal email account.
Online Error. When you are making your payment with Paypal, there is a delay of a few seconds until you are transferred back to our site where you receive the confirmation of your order and any download links you may need. Sometimes, if this connection is too slow, the session will time out and your order will not be completed successfully, although the payment is processed. If this happens contact us as described below.
Duplicate Payment. If you had trouble completing the order and pressed the payment button twice your account may have been charged twice. Just contact us with the info below and both your Paypal Transaction IDs and we will refund the duplicate payment.
Paypal e-check. Usually Paypal payments are an instant transaction, but sometimes the payment is processed as an e-check. Your order will not be available to download until your funds have been approved by paypal
This happens when Paypal doesn't have a record of a current credit card as a back-up to your account (even if you never use it). It is not something within our control from this end. You could check with your Paypal manager for more information about this.
Regarding e-check payments, this is the advice we have received from Paypal. "This eCheck payment will remain "Uncleared" until the funds have cleared from the sender's account, which usually takes 4 business days. If you are shipping an item, please do not ship your item until the funds have cleared into your PayPal account."
As soon as Paypal notify us your payment has been cleared, we will update your order and send you a download link.
Contact Secrets for Help
Use the Contact Us form to send us the following information if you need further help with your order. We can then locate your order and make it available for you to download.
- Email Address Send the email you used for Secrets Account and also the email you used for your Paypal Account if it is different.
- Order Number Your secrets order number if you have received it
- Transaction ID Your receipt or transaction number for your Paypal Payment
- Name Your name and also the name of your Paypal Account if it is different
- Products Ordered A list of the products you ordered
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