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Opening and Viewing Downloaded Files and Posted Items.
Delivery Of Your item - Downloaded or Sent by Post.
All of our designs and most of our tutorials are available for instant download once you have placed your order. We are happy to help you learn how to download. We can also try sending smaller files by an email attachment if you are unable to download. Some of our designers will send their designs on CD for an additional cost. If they have this option available, it will show at the checkout as shown here where you can add it to your order.
Some of our tutorials are sent as printed books or CDs so are not available for download. Any additional charges for shipping will be clearly listed on the ordering page. As our suppliers are worldwide, these items are shipped from international locations. They should reach you within 10-14 business days. Due to increased global security, there are occasional delays in mail delivery.
Using Downloaded Files.
Zipped Files. The files you have ordered and downloaded come in a zipped format. You need to unzip the files before you can use them. Here is a link to our page on zipped files showing you how to open a zipped file in a step by step way.
Some embroidery software programs can be used to unzip your files. However, they may not be able to read all the information files. We recommend you view the contents of the zipped file outside of your embroidery program using Windows Explorer to ensure you can see all the included files.
Embroidery designs. All embroidery designs need to be opened and viewed in an embroidery software program. If you don't one have installed on your computer, have a look at Embird and trial the free download to view your designs. More information is available here for opening and viewing designs on your computer and transferring them to your machine.
Other information files. The color charts come in different formats. The basic .TXT file can be opened on any computer. .JPG files are image files that need to be opened in a picture viewer, graphics program or embroidery software. .DOC files require Microsoft Word and .PDF files open in Acrobat Reader. For further help on information files for designs look here.
Tutorial files in .PDF format. All of our tutorials and some of the more comprehensive design instruction files come in .PDF format for use with Acrobat Reader. You will need to have the latest version of the free Adobe Acrobat Reader installed on your computer to view the .PDF tutorials. You can download it from here
Mailed Items.
Starting CD. Most computers will give you a menu that starts when the CD is inserted into your CD drive and you can follow the promts to access the files on the CD. If this doesnt happen, you will need to manually locate the files on the CD.
Make sure your CD is in your Drive. Go to the Start button and choose the Run menu on your computer. Select your CD drive - (it is usually D and you need to write it like this with a colon and backslash D:/ ) then click on Browse - a new window will appear.
Make sure All Files are selected from the drop down menu at the bottom of the box window. You should be able to see folders with your files that you can double click on to run on your computer.
Starting DVD. Your High Quality DVD is made to play on a DVD player and television. It will be compatible with your computer only if you can view movie DVDs in Windows Media Player, Windows Media Centre, Real Time Player or other DVD playback systems that require a DVD codex to function.
Watching Videos. Some CD tutorials include video files. These are to be played on your computer with your Windows Media Player and should start when you double click on them.
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