Using the Secrets Website
Who are we? The Secrets Website has been on the Net for many years and is a wonderful resource. You will find embroidery tips, articles, computer help, designs, threads, tutorials, projects.... and many of these are free.
Finding your way around. For a comprehensive guide to the best way to browse our large online mall, search for what you are looking for and helpful links to sales pages etc. click through to our navigation page.
Bonus Sets and Sales. Our popular Bonus Sets of designs are available with any order of $30 or over from our site. Our Sales & Specials offer great value discounts and free gifts.
Newsletters and Blog. You can find out more about our free newsletters and subsribe to them here. Our Secrets Blog is also well worth a visit.
Order & Checkout
Ordering. Browse our site using our different Search Features, and add items to your Shopping Cart. Also see how to update Bonus Sets & Specials at the checkout.
Payment. Go to our Payment page for help making your payment at the checkout and currency information. For more detailed information on your chosen method of payment go to our PayPal and Credit Card pages.
Download & Delivery
Delivery. Once your payment has been processed tutorials, eBooks and designs may be downloaded at once. Printed books and CDs or DVDs are mailed and should reach you within 7-10 business days. Embird passwords are sent by email within 24 hours. Our delivery page has more information.
Download. Go to our Download page for full step-by-step directions on how to download and how to re-set your link if you have trouble dowloading.
Zipped Files. All downloaded files are zipped. See how to unzip them.
Using Your Files. Find out how to open your files, see them on your computer and use them here. Everything you need to know about items ordered from us.
Account Enquiries & Customer Points
My Secrets Account. All customers of the Secrets Website have their own My Secrets Account area where they can log-in, see their customer rewards, download previous orders, view newsletters and much more.
Customer Rewards Program. All orders placed with The Secrets Website earn Customer Points which you can spend later as Secrets Dollars on anything at our website.
Embroidery Designs & Tutorials
Embroidery Designs at Secrets. Go to our Design Help page for detailed information on everything to do with your embroidery designs ordered from Secrets.
Tutorials at Secrets. Go to our Tutorial Help page for detailed information on everything to do with your embroidery tutorials.
Designs on your Computer. Help opening designs on your computer and transfering to your embroidery machine can be found here.
Design Information Files. Find out how to locate and open your design information files and color charts here.
Design Formats. See which format you need, how to convert from other formats if yours isn't available and change your format for downloading again here.
Viewing Images. All our images are copyrighted at Secrets. Find out how to view them here.
Gift Vouchers. Find out how to buy or redeem gift vouchers here.
Our comprehensive Embird Help area has everything you need to know about using Embird.
If have any further queries please Contact Us and we will be more then happy to help.