Knowledgebase For The Ultimate Box Embroidery Transfer System

Knowledgebase

The Ultimate Box has two types of connections, the Serial Port and the USB Port. Find out what type of connection you have by looking at the photos below and then read the answers that will apply to you.

Answers to questions on the USB Port Connection.
If your Ultimate Box has the USB Port Connection as featured below, these answers are for you. (The Serial Port Answers are further down the page)



	The Ultimate Box with USB port		USB Port after the USB Plug has been plugged in.

Problem: I tried to install the driver for the Ultimate Box but the drivers failed to install.

Solution:
Download and save USBDriver.exe on your computer, double click to start WinZip Self_Extractor, click on Unzip button to unzip files in C:\Ultimate_Box_USB_Driver folder. DOWNLOAD USBDriver.exe
Follow the tutorial to update drivers, instead of pointing to the CDrom, browse and point to C:\Ultimate_Box_USB_Driver folder

When ready to install use an Update Driver button, when asked to Specify the location (Include this location in WindowsXP) copy and paste this C:\Ultimate_Box_USB_Driver

Problem: After installation of Ultimate Box software and drivers, the green light is on but whenever Iclick on the icon to access the program I get an error message - "General Extraction error - Location IMP1".

Solution:
1. Click on the link below and when prompted to Open, Save or Cancel select Open, let the file get downloaded. http://www.vikant-emb.com/UltimateEXPLORER2_1.exe
2. If the original installation was made to a default folder (C:\Program Files\UltimateEXPLORER) then you should get a following message:“File C:\Program Files\UltimateEXPLORER\ UltimateEXPLORER.exe already exists. Overwrite File?”
Select YES, to overwrite the file. Click on CLOSE button to close it.
3. Connect the Ultimate Box to your computer; double click on the shortcut for Ultimate Explorer from your desktop.

Problem: I have MAC computer and Virtual PC that I use to run Ultimate Explorer. Every time I try to open the Ultimate Explorer I get an error message and program shuts down and Virtual PC crashes. Is there fix or update for MAC users?

Solution:
The new version has been released: http://www.vikant-emb.com/UltimateEXPLORER_VPC_fix.exe
Download and save the file on the desktop of your VPC, connect the Ultimate Box to your MAC, double click on UltimateEXPLORER_VPC_fix.exe on your desktop to start the software.

Problem: I have lost the installation CD, how can I get software installed for Ultimate Box on my computer?

Solution:
Software for the Ultimate Box is available on our website as a free download:
Downloads
Make sure to choose correct edition depending on the embroidery machine and the Ultimate Box that you have.

Answers to questions on the Serial Port Connection.

If your Ultimate Box has the Serial Port Connection as featured below, these answers are for you.



	The Ultimate Box with Serial Port		Serial Port after the Serial Plug has been plugged in.

Problem: I am having trouble learning how to browse and get the design to the card in the Ultimate Explorer; also I have downloaded designs from Internet but they are in ZIP format what do I need do?

Solution:
To browse and transfer designs in Ultimate Explorer, follow these directions:
1. Open Ultimate Explorer; hit ESC once the Ultimate Box was detected, look at the left side. On the same line where you see Menu, look to the left you will see current path to the folder that is open (i.e. C:\MyDocuments\Designs).

2. Look down below, you will see "<...> Parent Folder" as the first item in your list, double click on it several times until it disappears, up in the top it will say "My Computer", down in the list you will see letters for available drives, usually starts with A:\, C:\.

3. Browse to your designs by choosing correct drive (i.e. if you have designs on the floppy drive, double click on A:\ and browse to your designs).

4. Once you are able to browse to the design, single click on the design and you will see a preview on bottom of left side, double click on the design and you will transfer it to the right side (Virtual Memory Card panel).

5. Click on Menu on the right side and select Write files to the card and you will transfer design on the card. Click YES to the message about erasing the card and wait for the writing process to be completed.

Make sure the designs you have are UNZIP and have following extensions .PES
or .PEC for Brother type machines, .HUS for Viking/Husqvarna type machines.
If designs are in ZIP format, you need to unzip them first. Use WinZip
program on your computer to do so, if you do not have one, download an
evaluation version of WinZip from www.winzip.com, when installing it check
an option to use WinZip Classics.

To learn how to create folders, download and save designs from web,
unzip files into created folders, and transfer designs on to the card use this link:
ONLINE TUTORIAL:http://www.vikant-emb.com/WindowsExplorer.htm
If you use dial up internet connection, give it about a minute or so for all the pictures to get loaded (shown).

Problem: Files and folders on the left side do not show the full name and type, how do I expend the columns to see full name of the designs and folders?

Solution:
To expend columns on the left side, point your mouse between NAME and TYPE on the vertical line that divides them, the mouse icon should change to a black cross, while you see the black cross - double click with your left mouse. That will expand the column NAME; now do the same between TYPE and SIZE.

Problem: Some designs show on the left side and have Embroidery file in the type but when I click on one of them it does not show the preview and can not double click on it to transfer to the right side.

Solution:
The designs that did not work could have been created in PEDesign5.0 software, this problem was recently discovered due to some changes in the software. The very simple solution is to convert these designs. Attached program is conversion program for PES designs into PEC format which is another valid format for all Brother type embroidery machines and Ultimate Box & Ultimate Explorer.

1. Copy designs from a CD or a Floppy to a designated folder on your computer (i.e. C:\Embroidery\CD1)
2. Click on the link to download the program: http://www.vikant-emb.com/EasyPEC.exe
Choose an option to SAVE and save it on the desktop of your computer, double click to start EasyPec.exe
3. Follow the steps on the screen: choose a directory on the hard drive of your computer, choose a folder where designs are placed.
4. Under options to "Convert for usage with" select an option "other application".
5. Select the files in STEP2 or use "Tag All Files" button.
6. Press "START CONVERSION". Converted files will be placed in the same folder where the originals are with the same name but different extension (PEC).
7. Open Ultimate Explorer, browse to these files on the left side, preview or transfer them on the card.

Problem: When I open the Ultimate Explorer, I get an error message: "The procedure entry point VarNot could not be located in the dynamic link library oleaut32.dll"

Solution:
If you are using Windows98 or Windows95 you need to install DCOM for your windows use this link to download needed DCOM: Serial Port Downloads

Click on the word DCOM, save file on the desktop of your computer and start downloading. Once downloading is completed, double click on the file to start installation and follow the windows to complete installation.

Problem: I do not know if I am using the correct power supply for Ultimate Box, how can I find out which power supply is original for the Ultimate Box?

Solution:
Click on the link below to see a picture of the original power supply.
http://www.vikant-emb.com/PowerSupply.JPG

Problem: I am able to open Ultimate Explorer, it detects the Ultimate Box and Card but when I try to select a design on the left side I get an error message and Ultimate Explorer shuts down. I am using Windows98 and I have NVIDIA TNT video card, what can I do to fix this problem?

Solution:
The drivers for your video card needs to be updated.
1. Click on the link below, choose to Save file on the desktop of your computer, let it finish downloading, double click to start installation.
http://www.vikant-emb.com/45_win9x_english.exe
2. Open UltimateEXPLORER; try to browse and write design to the card.

Problem: The Ultimate Box is connected to COM1 port in my computer and the light is ON, but when I open Ultimate Explorer in the detection windows it keeps telling me “[COM1] Trying to open the port... Failed!”. What can I do to fix this problem?

Solution:
If you use a PDA such as Palm Pilot or Pocket PC or Digital Camera with your computer, you need to turn off the HotSync software. Look for the icon near your clock (to the left), point your mouse over it(the pop up will show you what it is), do a right click on HotSync icon and choose an option to close or exit.

Solution:
1. Unplug the power from the back of the box (small round connector), wait 5 seconds and plug it back in, make sure you see light on. Open Ultimate Explorer or if it is already open click on the right side MENU and select "Redetect the Ultimate Box". If the light on the Ultimate Box works fine and cable is firmly attached, but the software does not find the box and/or card, proceed to step2.

2. Right click on my computer, select Properties, click on HARDWARE tab (in Windows2000 and XP only), click on Device Manager button. In the list of the devices double click on Ports (COM&LPT), right click on COM1 and select UNINSTALL or REMOVE option, say YES to the message. Restart your computer, the COM port will be reinstalled by the Windows on its own. Open Ultimate Explorer and see if the Ultimate Box and Card are detected.
Note! For Windows 95 and 98, you might be asked to insert the CD labeled Windows 95 or 98 when computer tries to reinstall COM port driver, make sure you have one before uninstalling the COM port from Device Manager.

Problem: My computer does not have Serial port available to connect the Ultimate Box, is there a way to connect the Ultimate Box to USB port via some adaptor?

Solution:
The USB to Serial adapter cable that we recommend to use with The Ultimate Box is made by IOGEAR model GUC232A, this cable was tested and worked on all Windows with no problems, other USB to Serial adapters might work too, if the drivers are sufficient.
When ready to install, make sure plug the USB end into the computer and do not attach anything to the serial end, when asked to install drivers, use the CD that came with the USB to Serial adapter. After installation is finished restart your computer, connect the Ultimate Box, plug the power, open Ultimate Explorer.

Check with your local Best Buy or you can buy one here:
http://www.cdw.com/shop/products/default.aspx?EDC=261218

Problem: I have lost the installation CD, how can I get software installed for Ultimate Box on my computer?

Solution:
Software for the Ultimate Box is available on our website as a free download:
Serial Port Downloads
Make sure to choose correct edition depending on the embroidery machine and the Ultimate Box that you have.

Find What You're Looking For

Our Search Box appears at the top right of every page.

There are 3 ways to use it:

1. Search
Choose the type of product you are looking for: This is pre-set to Designs and will automatically search all embroidery designs on our site. You can choose from the drop down list to refine your search to one type of product, eg "Tutorials" or make it broader eg "All Products"

Enter a search word: Easy - just click in this box, type in your search word and click on the GO button. Type in lowercase and don't use plurals, Don't use words like "the" or "and". Use American spelling.

You will see pictures of the designs found that match your search. Click on the pictures you are interested in to see the designs in full and all the details you need to know (description, size, price, special offers, etc).

2. Choose a category
Instead of searching for a word, choose one of our quick category searches from this drop down list. Then choose a sub-category from the box on the right. By clicking between the category list that on the left and the sub-category list on the right, you can see pictures of all our items. This is a great way to find what you want at Secrets.

3. Choose a designer
Another alternative is to select one of our designers from the drop down list, and can visit their specific website.