Customer Comments

Here are some kind words from some of our happy customers ....

A Special Thank You for all of your help and co-operation. A very satisfied customer. Sandra

I thank you very much for all of your patient help. I have told several of my embroidery friends about your site and what a wonderful experience I had. Your customer service and your selection of merchandise cannot be beat. Thank you. Kathy

In case you'd like to know, it was an impulse purchase because of one of your companies emails. I've been tossing the idea around for some time and buying from you is easy and safe. Lorrie

Thank you for such a quick response! I just love your service. Thanks again for all you do to support the embroidering sewists! Jann Power

Thank-you once again for your excellent customer service and a wonderful site. Linda

Thank you so very much. Your customer service is great!! Marilyn

Thank you so much for sending me the download link. What a joy to work with people as nice as you. Have a wonderful weekend.Julie

I hope you are the boss. If you're not, I hope you will show her this email. Thank you so much for handling my requests and emails with such promptness, professionalism, and courtesy. Every day I work with staff who don't even put out 50%, but you put out 150%!!! I wished you worked where I work. It's always a pleasure doing business with you. As you can see I am a "frequent buyer" and enjoy your website and products. You are "the best"! and I will definitely continue doing business with you!! Aloha,Joyce

Mission Accomplished, thanks to your diligence and expertise. I am very pleased with everything I've purchased from Secrets of Embroidery and I will continue visiting your site often. The designs are lovely and the service is superb, You, your staff and all the talented designers have my vote of approval. Thank you for everything you do home embroiderers.Wanda

I just KNEW it would be no problem with you and your wonderful company. You are the best! Thank you for taking the trouble and thank you SO MUCH for not letting me down! Much thanks! Carla

Just a short note to let you know how much I appreciated all the help you gave me during my computer crises last month. I did have my computer fixed and am now using XP Home Edition and am slowly getting used to the new Windows. Such a pleasure to have my computer back in working condition. Again, thanks so much. Gerry

Would you please pass on to Jann how very much I appreciate all she does for her customers. If her goal is 100% customer satisfaction, she certainly achieves this. I appreciate being informed of any updates on progams which I purchased. Also the newsletters each month are great.Thanks. Connie

Your designs are absolutely WONDERFUL! I especially like the way you show how you have used them in projects. You have a very appealing web site! Thank you!

Yesterday I wrote to say I was having problems with an expired download and you promptly fixed the problem...it is such a pleasure to do business with a company that really understands the concept of excellent customer service. I look forward to continuing to do business with you. Thank you again. Sincerely, Valentina

Please do not thank me; it is you who needs to be thanked. You have been so kind and patience. Again I am very sorry for all the delays and for questioning my statement in the first place. It's just that I did not recognize the name. Again, many, many thanks you are a wonderful company and I will be happy to recomend your service. Have a great day. Sincerely, Robin

Thanks so much--my order for Carolyn Keber's tutorial came over just fine. Secrets of Embroidery is one of my most favorite websites--anything I have ordered is of the utmost quality and in any matters I have had with customer service, they have been met with quickly and very satisfactorily. I only wish I had more "cash flow" to spend! Have a great week. ;-) Connie V.

You guys are the best. I teach sewing and I often recommend your site to students because you treat your customers so well. Janet

Thanks again for your help. I was successful with the download this time. I appreciate your assistance. And it is a pleasure doing business with you and Secrets of Embroidery. Darlene

THAT'S IT!! thank you SO MUCH!! :) I am so glad I purchased my embird studio, 2 alphabets and several designs from you over the last 2 years... what wonderful service and what lovely affirmation that YOU are a good company to do business with :) THANK YOU! :) love, Selena, Daniel and Anna's Mama

Thank you for getting back to me. I really enjoy the Secrets Of site. It's one of the sites I go to on a regular basis if I want designs that are beautiful and well-digitized. Take care, Judi

Wow! I am impressed! Great Service! Thank you for your prompt response and for sending me the link for the items I purchased last year, but lost in transitioning to my new email address. I will certainly purchase more designs from your website in the future.

I know I've emailed you several times before to tell you that I LOVE your designs!!!!!!!!!!!! I'm the one (of many, I'm sure) who loves to visit your site just so I can drool onto my keyboard! Thank you for your help! Marilyn

Everything worked well with my downloads. Thanks very much. I like your website a lot.I didn't write I love because my husband thinks people use that word too much for the wrong reasons. Incidently, I am 85 years young and embroidery has kept up my interest in sewing. June

Thank you for responding so quickly. I have made a great many purchases from your designers and have really found your service to be fantastic. Unlike some sites, I know that I can always count on good designs and timely service. Thanks again, Linda

Thank you! Thank you! Thank you! Your web site has the best designs and the best service. I recommend you all the time to anyone and everyone I know who has an embroidery machine. I'll be stitching up a storm again--as always! Thank you for being so understanding about my problems downloading the designs. Best wishes, Marilyn

Thank you for the wonderful designs, bonus, and the ease of downloading. This has been a very pleasant experience. Carol

Thank you, thank you so much. I feel like such an idiot for being so much trouble to you. I got them today and I really appreciate all your trouble so much. I love doing business with you and have recommended you to others. Patricia

Yes, and thank you so much for the designs. Secrets customer service is the best I have ever experienced. I will always buy stuff from you before someone else. I truly believe that your company has the best customer service I have ever seen. It makes me want to protect whatever you sell more than normal as you work so hard to make people happy. If you ever need a testimonial - let me know - Carolyn

I can't tell you how much I appreciate all of your help. Not many places would go to all of the trouble for a customer. You know for sure I will be a return customer and will recommend you to my friends.

Thank you! The folks at Secrets are the best - and that is why I shop at your mall!! Carol

Visited the site and found I could download previous orders which was great. My computer had crashed and had some designs on the hard drive. This time I downloaded them onto a floppy so I wouldn't lose them again. Thank you so much for this service. It is wonderful. Stella

THANK YOU THANK YOU that was a great Idea for me to check my purchases It was so easy and I will continue to buy from you great people. And I say again I love your designs they sew out so nice. Lou

I just want to say thanks! Received my free standing Halloween ornaments from my recent order placed. Greatly appreciate all the kindness offered when ordering my embroidery designs and can say that I have never had any problems and it is great doing business with all your embroidery sites. Thanks, Barbara

Thank you so much for having this "view orders". If it's been around awhile...I haven't seen it but thank you. I've purchased many designs here, JUST LOVE THEM!, and one very tired night transfering things from one computer to another I over wrote my designs and lost thousands. I've been sick about it for months. I am so pleased to be able to re download all my purchases again. Thanks for saving so much money for me and all the wonderful designs...Vicki

Just wanted to let you know how much I appreciate your new set up!! I like the fact that I can go back to my Secret Website & redownload if I need to & the fact that I can add points. Thanks again! God bless,Brenda

Being able to download and check on past orders from "My Secrets Website" is a really useful feature. Your website in general is the most helpful, efficient, and thorough that I have ever seen. Thanks so much for telling how to download the files I missed yesterday. Sarah

Thanks for the continued outstanding service. You guys are great. Kitty

I just wanted to say what a pleasure your website is. I have a background in technology and have acquired my first embroidery machine a couple of weeks ago. As I have surfed many embroidery websites, I have not seen one as well layed out, clear and attractive as yours. I will definitely make it my first choice when looking for something.

Just wanted to let you know that this is one of the best embroidery focused website I have visited. I just spent hours on this site!! I am sure to return. Thanks for all the great information. Respectfully, Peg

Again, thank you so much. The designs look great. The sign of a good company is how they fix problems and you get an A+++++. Mike

Just a thank you for your site it is great.......I am just getting my reader writer and etc for my designer II....And I also have xp on my computer so if my program was made before xp.....You have save me lots of headache time by having what you did on xp and drivers ......I have been through your whole site and it is great.....again thank you

I enjoy your newsletter immensely. I love all the freebies, but most of all I love the advice, tips, ideas, new web sites, new artists, Again keep up the good work! Meridith Powers.

Thanks so much. I really appreciate your replies. I really like your website, and will recomment it to friends, and at the embroidery club. Have a wonderful day. Denise

The word around southest Texas, USA is that your website is #1 for embroidery nuts! I'm sure that I will refer to it frequently. Thanks again! Mary Gotcher

Always look forward to the newsletter each month it's a great site. Regards Margaret

I always enjoy using the designs I get from Secrets of Embroidery. Please pass along my compliments to the designers. Jessie Barnett

Just a note to thank you for the "freebies" you so graciously keep coming. I love your designs and each one I have purchased has sewn out beautifully! I will continue to recommend you to others. ...Jan James

We regularly get your tips EMail (in my wife's name - Audrey - as she does machine embroidery) and I usually find something new and interesting even though I have been using computers for many years. With over 75% of incoming mail, spam. It is nice to see your post coming in from time to time. Keep up the good work, it is much appreciated. Peter Weatherill

thank you so much for the quick delivery of these instructions. You all have a wonderful site and I visit often. It's great service and the best artwork ever! Veeko

What a beautiful web site. Sew much information and gorgeous designs. Wish I could afford to purchase them all. Your hard work is much appreciated. Thank you and sincerely, sew-n-so

I just placed an order and just wanted to say that I enjoyed your website. It's very user friendly, clear and conscise. Thanks again, I enjoy shopping on your site.

Thank you very much for the quick response. You guys are the greatest! No wonder I keep ordering from your website. Kind regards,Maria

Thank you so much for the great tips in your newsletter this month. I have had every problem you mentioned this month and was thinking there was an answer, now I know how to fix these problems, thanks to you! Thanks again.

Everything time I open your email/website I am met with these gorgeous designs so I thought, this time I would not just "think" WOW, I would take a minute and extend the compliment to you via email. Your designs are wonderful!!!

I just wanted to thank-you for having excellent customer service. I had ordered to sets of lace and was having trouble downloading the sets due to the fact that I requested the wrong format. Your customer service representative, Ananda, updated my order to the correct format and responded back to my email within two hours! Many thanks, Joleen

I have just found you web site and I want you to know how excited I am...I have just bought my first embroidery machine ..Your web site has impressed me so much, I just had to let you know I am thrilled to have found it..Please keep up the good work and your designs are beautiful..Thanks, Shirley

I love your site so much that I tried to vote for it as the best site when I found out about the website poll but due to illness and not keeping up with my email, I was too late. I STILL SAY YOU ARE THE BEST!!!! Elna

What a wonderful web site I found.As soon as I get my computer going I'll be able to do more. Received a Magic Box for my birthday and christmas present from my husband. Now I can realy get started.Thank you Connie Chamberlain. P.S Your Country is beautiful!!!!!

Thank you so much for your help. I shop at this site because of the integrity of the vendors and the customer service which is always top notch. You offer the best of the best and your resources are tremendous. Thank you again. Susan

Thank You for responding so quickly and for sending the CD to.Florida. I love the website and will certainly do business with all of you again. Sincerely Kathryn

I love your website. Thank you for taking the time to put it together and sharing it with others. I have added it to my favorites.

Love your website, great variety of designs at a reasonable price....Thanks Sharon

Thank you for the fast download service. I Love these beautiful designs, and will be purchasing more from your website in the future. Alice

Thanks so much. It's great doing business with such reliable outstanding people. I'll certainly make purchases from this site again. Diane

Thank-you once again for you'r excellent customer service and a wonderful site. Kind Regards, Linda.

What a joy to work with people as nice as you. Have a wonderful weekend. Julie Donaghey

I love looking through your web site and all the different artists designs. Secretsof.com is on MY FAVORITE PLACES, and now that I know you have a special web pages with other produts, and lessons it has been added there too. A BIG MAHALO (Thank You) again, and have a wonderful summer. Evelyn Keliihoomalu

What a beautiful website. Sew much information and gorgeous designs. Wish I could afford to purchase them all. Your hard work is much appreciated. Thank you and sincerely. sew-n-so